Retail Associate Part-time

Missouri Historical Society; St. Louis (MO); On-site; USD 19,000 - 26,000; Part time

Job summary

Missouri History Museum in St. Louis, MO seeks a Retail Sales Associate to provide a welcoming guest experience and drive shop transactions. You will help with restocking, displays, and customer service while guiding visitors to explore museum offerings.

The role requires a flexible schedule, including evenings and weekends, and a passion for St. Louis history. Prior retail or cultural venue experience is a plus.

Qualifications

• High School diploma or GED.
• Adaptable, engaging and welcoming presence with a visitor-centered mindset.
• Flexible schedule allowing weekends and evenings.
• Experience in a cultural attraction or retail is preferred but not required.

Responsibilities

• Assist in daily shop operations—cleaning, organizing products, restocking, making sales, and managing customer holds.
• Process retail sales, memberships and donations via the shop POS.
• Engage with guests to foster a welcoming, informative experience.
• Assist visitors with wayfinding and support event logistics as needed.

Skills

Customer interaction

High-stress handling

Diversity inclusion

Team player

Strong communication

Tech literacy

Adaptability

Local history passion

Education

High school diploma or GED

Tools

TAM retail software

Altru

Outlook

Job description

# Retail Associate Part-timeMissouri History Museum - St. Louis, MO 63112## OverviewSalary Range$16.50 - $16.50 HourlyPosition TypePart Time## Description**Position Summary**The Retail Sales Associate strives to foster a welcoming and engaging environment to ensure guests of all backgrounds and abilities can make personal connections to history. Associates are almost always the first and/or last people visitors meet and have the important responsibility and opportunity as the face of the institution to plug visitors into all the Missouri Historical Society has to offer. The primary goal of each visitor interaction is to create a meaningful experience that encourages repeat visits, excitement about the history of St. Louis and, in turn, a desire to support the work of the Missouri Historical Society via gift shop purchases, membership, donation, or volunteering. Scheduled shifts may vary weekly depending on the Museum's programs, private rentals, and events. The Museum is closed on Mondays. This position will be expected to regularly work a variable schedule including evenings and weekends. **Duties/Responsibilities:*** Assist in daily shop operations - assist with cleaning, organizing products, restocking products, making sales, maintaining shop displays, filling orders, and managing customer holds and requests.* Complete retail sales, membership, and donation transactions via the shop's point of sale systems.* Work individually and as a team to foster a welcoming and engaging environment so all guests can make personal connections to history.* Proactively interact with guests at many points during their visit, from the moment they enter the doors through the moment they head back out into Forest Park.* Stay current on all MHS exhibitions, events, and programs.* Assist visitors with wayfinding through the Museum and Forest Park.* Follow best practices in accessibility to ensure that visitors of all backgrounds and abilities experience facilities and exhibits.* Assist inter-departmental staff in facilitating our signature events and programs by helping with traffic flow and activities, communicating with other staff to ensure safety of visitors and proper use of facilities, and aiding with other duties as assigned.* All other duties as assigned.## Qualifications**Skills:*** A desire for and enjoyment of conversation and interactions with the visiting public.* Ability to handle occasional high stress situations with the public, anticipating and addressing problems with professionalism and empathy.* Ability to inclusively work with diverse audiences including making accommodations for people with disabilities.* A team player.* Strong communication skills.* Ability to comfortably use or learn to use Windows-based computers, tablets and laptop devices and software associated with the role, including TAM retail software, Altru, and Outlook.* Comfort working in a fast-paced environment in which schedules and details are often changing.* A passion for St. Louis, its history, and its people.**Education and Experience:*** High School diploma or GED.* An adaptable, engaging, and welcoming presence with a visitor-centered mindset.* Flexible schedule allowing for weekend and evenings hours.* Experience working in a cultural attraction or retail experience is preferred but not required.