Retail Associate (part-time)

Columbia Care; Chevy Chase (MD); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Vacation and sick time

401K with company match

Health, dental, vision, life ins.

Job summary

The Cannabist Company is seeking a friendly Retail Associate to guide customers in selecting cannabis products, provide education on medical needs, and ensure a positive, compliant shopping experience in a fast-paced environment where systems evolve.

You will work closely with dispensing facility leadership, process intake forms and client records, respond to inquiries, fulfill orders, and promote all products while maintaining integrity and trusted relationships with patients.

Qualifications

• Must be at least 21 years of age.
• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of and experience with Windows Operating System and Microsoft Outlook.

Responsibilities

• Enter patient information and maintain accurate records in company databases.
• Verify patient purchase limits prior to consultation and dispensary access.
• Provide exceptional Customer Care by promoting and maintaining positive customer relations.
• Respond to calls or emails requesting product, training, and information.
• Manage patient records using state and company databases.
• Fulfill customer orders and promote all products.

Skills

Customer service

Retail experience

Point-of-Sale systems

Windows OS

Microsoft Outlook

Job description

Position Overview:

Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Sales Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition. In adult-use markets, Sales Associates are expected to provide excellent customer care and support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving.

Pay: $17.00/hr + benefits

Major Areas of Responsibility include:

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
• Confirms patient purchase limits prior to admission into the consultation area and dispensary.
• Provide exceptional Customer Care by promoting and maintaining positive customer relations.
• Respond to calls or emails from customers requesting product, training, and general information.
• Management of patient records through the use of state and company database.
• Maintenance and update of databases as needed.
• Fulfillment of customer orders.
• Responsible for the sales and promotion of all products.
• Build and maintain a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

• Must be at least 21 years of age.
• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of and experience with Windows Operating System and Microsoft Outlook.

About The Cannabist Company:

The Cannabist Company, formerly known asColumbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 89 facilities including 70 dispensaries and 19 cultivation and manufacturing facilities, including those under development.Columbia Care, nowThe Cannabist Company, is one of the original multi-state providers of cannabis in theU.S.and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

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