Retail Associate Manager — Lead Store Performance & Experience

F J Crew Building Contractors Ltd; Peabody (MA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Base pay + bonus

60% discount on branded product

PTO

401(k)

Insurance

Job summary

J.Crew Group (JCG) in Peabody, MA is seeking an Associate Manager to drive profitability by building genuine customer connections and fostering brand loyalty. You will coach the team, own key areas, and cover other roles to keep store operations running smoothly.

You will provide feedback to maximize performance, support recruiting and training, and partner with leadership to create a collaborative, high-energy environment on the sales floor.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Able to bend, reach, stretch for product and lift/move at least 40 pounds (18 kg).

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into various sales floor roles as needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Group (JCG) in Peabody, MA is seeking an Associate Manager to drive profitability by building genuine customer connections and fostering brand loyalty. You will coach the team, own key areas, and cover other roles to keep store operations running smoothly.

You will provide feedback to maximize performance, support recruiting and training, and partner with leadership to create a collaborative, high-energy environment on the sales floor.