Retail Associate Manager

AAA Club Alliance; Hamilton (OH); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with company match

Paid parental leave

Paid time off (PTO)

Paid company holidays

Volunteer opportunities

AAA Membership

Job summary

AAA Club Alliance is seeking a Retail Store Associate Manager in Ohio to lead store operations, drive sales, and coach a team of Associates. You will manage daily activities, merchandising, and customer experiences while ensuring compliance with policies and budget goals.

The role emphasizes cross-selling, performance monitoring, and collaboration with district leadership to achieve scorecard targets and community engagement."

Qualifications

• Bachelor’s degree preferred; or equivalent experience considered in lieu of degree.
• 3-4+ years of business experience required.
• 2+ years of supervisory or leadership experience required.

Responsibilities

• Foster a sales and quality culture within the retail store by focusing on scorecard goals including revenue growth, sales, and quality standards.
• Ensure Associates cross-sell appropriate products and services during each customer interaction.
• Monitor and evaluate Associate/Member interactions to ensure established office goals and objectives are achieved.
• Manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance, and other operational areas.
• Follow guidelines for attractive product displays to market all company products and services.
• Coordinate promotional events with Travel Services and/or Distribution Marketing.
• Ensure adherence to laws, AAA policy, and vendor requirements; security of items.
• Manage personnel functions including scheduling, recruitment, training, and motivation.
• Develop external business relationships to generate business for stores and enhance AAA image.

Skills

Leadership experience

Supervisory experience

Customer service

Communication

Operations monitoring

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Store Associate Manager

Join Us Today! Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Associate Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community. Join our dynamic team, help build a culture of excellence, and take the next step toward a rewarding career.

Location Address: 2870 Menards Blvd St 2 Fairfield Township, OH 45013

The starting base compensation for this position is $55,284 to $73,229 salary. The actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.

Store hours from Monday 9AM to 6PM, Tuesday - Friday, 9AM to 5PM, and Saturday, 9AM to 12PM No Sundays!

Primary Duties

• Foster a sales and quality culture within the retail store by focusing on the achievement of scorecard goals including revenue growth, sales, and quality standards.
• Ensure Associates cross-sell appropriate products and services during each customer interaction.
• Monitor and evaluate Associate/Member interactions to ensure established office goals and objectives are achieved.
• Under the guidance of the District Manager/Director, manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions, and other operational areas of the retail store.
• Follow set guidelines for the use of attractive product displays to effectively market all company products and services.
• Work with Travel Services and/or Distribution Marketing to coordinate promotional events.
• Ensure adherence to Federal and State laws/regulations, AAA Club Alliance policy and procedures, and vendor requirements (ARC, IATAN, etc.); ensures physical security of all items in the retail store.
• Ensure the store is following all Retail Policy and Procedures including all internal audit compliance guidelines.
• Manage the personnel functions of the office to include scheduling, evaluation, recruitment, retention, coaching, training, motivation, and communication.
• Work with appropriate business line leaders to ensure performance expectations are set for individuals; assess results and coach for improvement.
• Monitor day-to-day integration, coordination, and communication between all business units in the retail store while ensuring high quality customer service is provided by Associates.
• Assist retail store Associates in serving customers as needed.
• May represent the retail store, district, or region on company-wide committees or work groups.
• Demonstrate and promote a culture of Shared Values and teamwork and participate on special project teams as needed.
• Prepare and process established reports as required.
• Review and analyze report data to devise new approaches and formalize actions that enhance operational efficiencies and Associate effectiveness.
• Interpret financial data and reports and respond to budget variances.
• Ensure consistent use of analytics (sales, financial, quality and operational) to monitor results and develop plans to improve results.
• Review and resolve problems and/or special requests and authorize special Member services as necessary.
• Professionally investigate customer complaints in a timely manner.
• Offer customers a friendly solution within the parameters set forth for the RM position.
• Escalate customer issues to the District Manager/Director as appropriate.
• In conjunction with the District Manager/Director, develop external business relationships that generate business for the retail stores and enhance the AAA image in the community.
• Recommend changes and improvements to facility operations, procedures, and reporting.
• Adapt to adjusted work schedule including working holidays, weekends, On-Call shifts, and overtime hours as needed to meet business needs.
• Obtain necessary Membership license and/or Notary Public designation to perform the essential functions of the position within 6 months from job acceptance.
• Maintain ability to successfully pass required DMV and Tag & Title background screening to be eligible to work with our partners.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree preferred; or equivalent experience considered in lieu of degree.
• 3-4+ years of business experience required.
• 2+ years of supervisory or leadership experience required.

Knowledge, Skills and Abilities

• Ability to independently and effectively monitor operations and respond to issues in a timely and responsive manner.
• Knowledge of Department of Motor Vehicle laws is preferred for the state in which the Retail Store resides.
• Demonstrated leadership in the area of personnel administration to include, recruitment and retention, training and motivation, evaluation and coaching and effective communication.
• Proficient in the use of Internet technology and Microsoft Office Suite products including Word and Excel.
• Effective organizational, analytical, and communication skills (verbal and written) to enable accurate completion of paperwork, assignments, and constructive interaction with Associates at all levels, business line contacts, members/clients, vendors, community, and general public as business necessitates.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

Equal Opportunity & Diversity

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions.

Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category and Work Location

Job Category: Management Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

Community and Culture

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

Disability Accommodation

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].