Retail Associate: Growth, Teamwork & Customer Experience

Ross Stores, Inc.; West Allis (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Ross Stores, Inc. in West Allis, Wisconsin seeks a Retail Associate to ensure our customers have a positive shopping experience.

You will greet customers, assist with merchandise, maintain clean, organized departments, and participate in loss prevention and safety practices. You'll work with fellow Associates to deliver quick, courteous service, handle transactions accurately, and follow company best practices to present merchandise according to monthly guidelines.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times; responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery to ensure a neat, clean and organized store.
• Expedites newly received merchandise receipts to the sales floor and merchandises items per guidelines.

Skills

Communication

Customer service

Job description

Ross Stores, Inc. in West Allis, Wisconsin seeks a Retail Associate to ensure our customers have a positive shopping experience.

You will greet customers, assist with merchandise, maintain clean, organized departments, and participate in loss prevention and safety practices. You'll work with fellow Associates to deliver quick, courteous service, handle transactions accurately, and follow company best practices to present merchandise according to monthly guidelines.