Retail Associate - Growth & Customer Experience

Ross Stores; Baltimore (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee discount program

Comprehensive benefits

Job summary

Ross Stores seeks a Retail Associate to deliver a positive shopping experience, greet customers, maintain a clean, organized store, and support brand standards across the sales floor. You will engage with customers, stock merchandise, and collaborate with Team Members to meet daily goals while upholding safety and service expectations.

This role offers the opportunity to develop retail skills in a fast-paced treasure-hunt environment across our stores, with emphasis on courtesy, accuracy, and a

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times and handles Customer issues in a courteous and helpful way.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Expedites newly received merchandise receipts to the sales floor and merchandises items per guidelines.

Skills

Communication skills

Math basics

Job description

Ross Stores seeks a Retail Associate to deliver a positive shopping experience, greet customers, maintain a clean, organized store, and support brand standards across the sales floor. You will engage with customers, stock merchandise, and collaborate with Team Members to meet daily goals while upholding safety and service expectations.

This role offers the opportunity to develop retail skills in a fast-paced treasure-hunt environment across our stores, with emphasis on courtesy, accuracy, and a