Retail Associate, Flagship - Mitchell & Ness

Fanatics Commerce; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Fanatics Commerce in Philadelphia is seeking an Associate Retail to deliver exceptional customer experiences on the sales floor, leveraging product knowledge and service excellence to support daily store operations.

You will handle transactions on POS, assist with inventory and merchandising, support omni‑channel activities, and work with the team to meet store goals while remaining flexible for peak hours, nights, weekends and holidays.

Qualifications

• 0–1+ year of retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Customer-focused mindset with a positive and proactive attitude.
• Basic familiarity or openness to using AI-enabled tools.
• Ability to work in a fast-paced environment.
• Basic math and technology skills (POS systems, mobile tools).
• Ability to follow direction and work both independently and in a team.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by engaging, assisting, and building relationships with customers.
• Support sales goals by driving product awareness, upselling, and cross-selling.
• Operate POS systems accurately for transactions, returns, and exchanges.
• Maintain sales floor standards including merchandising, cleanliness, and organization.
• Assist with inventory tasks including restocking, tagging, and cycle counts.
• Support omni-channel operations.
• Follow company policies on cash handling, loss prevention, and safety.
• Collaborate with team members to ensure smooth daily operations.
• Adapt to changing business needs and support peak store hours.

Skills

Customer service

Interpersonal skills

Communication skills

AI tools familiarity

Teamwork

Flexibility

Tools

POS systems

Mobile tools

Job description

Philadelphia, PA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

WHO WE ARE

We represent authentic, high-quality vintage sports apparel, honoring sports history through meticulously crafted jerseys, hats, and gear from the NBA, NFL, MLB, and beyond. Mitchell & Ness is known for its Nostalgia collections, historically accurate designs, and partnerships that bridge sports heritage with modern streetwear culture. We celebrate iconic athletes, legendary moments, and the fans who live at the intersection of sport, fashion, and culture.

We’re more than just a leader in licensed sports merchandise; we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: we Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

THE OPPORTUNITY

The Associate Retail is responsible for delivering exceptional customer experience through product knowledge, service excellence, and efficient execution of store operations. This role supports sales floor activities, maintains visual and operational standards, and contributes to achieving store performance goals under the guidance of store leadership.

HOW YOU WILL MAKE AN IMPACT

• Deliver outstanding customer service by engaging, assisting, and building relationships with customers
• Support sales goals by driving product awareness, upselling, and cross-selling
• Operate POS systems accurately for transactions, returns, and exchanges
• Maintain sales floor standards including merchandising, cleanliness, and organization
• Assist with inventory tasks including restocking, tagging, and cycle counts
• Support omni-channel operations
• Follow company policies on cash handling, loss prevention, and safety
• Collaborate with team members to ensure smooth daily operations
• Adapt to changing business needs and support peak store hours

WHAT YOU BRING TO THE TEAM

• 0–1+ year of retail or customer service experience preferred
• Strong interpersonal and communication skills
• Customer-focused mindset with a positive and proactive attitude
• Basic familiarity or openness to using AI-enabled tools
• Ability to work in a fast-paced environment
• Basic math and technology skills (POS systems, mobile tools)
• Ability to follow direction and work both independently and in a team
• Flexible availability including nights, weekends, and holidays

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.