Assistant Manager Retail - Atlanta Hawks Team Store

Fanatics Commerce; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fanatics Commerce is seeking an Assistant Manager Retail for the Atlanta Hawks Team Store in Atlanta, GA. You will support the General Manager with daily store operations, drive sales, mentor staff, and ensure exceptional fan service on game days and events.

Responsibilities include scheduling, coaching, merchandise standards, and acting as Manager on Duty as needed. The role emphasizes data-driven decisions, adherence to brand standards, and a collaborative, fast-paced work environment.

Qualifications

• 3+ years of retail supervisory or leadership experience.
• Ability to lead, motivate, and coach a team in a fast-paced environment.
• Proficiency with Fanatics retail systems and store operations, including POS, OpSuite, My Playbook, ServiceNow, and OKTA.

Responsibilities

• Lead scheduling, coaching, and shift-level performance in a fast-paced store.
• Deliver exceptional fan experiences and enforce brand standards.
• Identify process improvements to boost store efficiency.
• Serve as Manager on Duty and support opening/closing routines.
• Ensure inventory accuracy and loss prevention practices.

Skills

Retail leadership

Team coaching

Customer service

Scheduling experience

Communication skills

Flexibility

Education

High school diploma

Tools

POS systems

OpSuite

My Playbook

ServiceNow

OKTA

Job description

Assistant Manager Retail - Atlanta Hawks Team Store

Atlanta, GA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Assistant Manager will play a critical role in elevating fan experiences, supporting store performance, and strengthening the fan connection at the venue level.

ROLE OVERVIEW

The Assistant Manager supports the General Manager in the day-to-day execution of store operations — including sales performance, fan engagement, merchandising standards, and shift-level team leadership — and steps in as Manager on Duty as needed. This role helps build and develop a high-performing team through hands-on coaching and consistent feedback, while fostering a culture of accountability, inclusion, and exceptional service. The Retail Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partners with the General Manager on scheduling, team engagement, and building a positive store culture that supports consistent execution across all shifts.
• Collaborates with cross-functional partners to align on operational standards, event readiness, and business priorities during high-volume periods.
• Coaches and develops associates through real-time, on-the-floor feedback and shift-level performance management.
• Assists with onboarding and training new team members on systems, standards, and expectations, ensuring a strong foundation for consistent performance.

Fan & Customer Impact (Obsessed with Fans)

• Delivers exceptional fan experiences by modeling brand standards and service expectations on the sales floor.
• Uses fan feedback and day-to-day observations to identify opportunities that improve the store experience.
• Resolves escalated fan concerns effectively and empowers associates to make sound, fan-first decisions.
• Adapts the team's approach during game days and special events to maintain a high-quality fan experience under elevated demand.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identifies opportunities to streamline daily processes and improve team efficiency.
• Brings ideas forward to the General Manager for improving fan experience and store performance.
• Adapts quickly to shifting priorities during high-volume periods, game days, and special events.
• Demonstrates curiosity and a solutions-oriented mindset when navigating operational challenges on the floor.

Ownership & Execution (Determined & Relentless Mindset)

• Supports the General Manager in executing daily operating procedures, opening/closing routines, and merchandising standards.
• Monitors sales performance and key shift-level metrics, adjusting team focus to help meet daily and weekly goals.
• Assists with inventory accuracy, loss prevention practices, and adherence to company policies and procedures.
• Serves as Manager on Duty in the General Manager's absence, ensuring smooth and consistent store operations.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRINGRequired Qualifications:

• 3+ years of retail supervisory or leadership experience, including at least 1 year in a role with direct scheduling or Manager on Duty responsibility.
• Demonstrated ability to lead, motivate, and coach a team in a fast-paced, customer-facing setting.
• Proficiency in Fanatics and retail operating systems, including but not limited to POS, OpSuite, My Playbook, ServiceNow, and OKTA.
• Working knowledge of retail operations, including inventory processes and loss prevention basics.
• Strong communication and interpersonal skills, with the ability to give clear, constructive feedback.
• Ability to work a flexible schedule, including evenings, weekends, holidays, game days, and special events.
• Reliable attendance, punctuality, and professional representation of the Fanatics brand.
• Regularly required to stand, walk, reach, bend, and move throughout the store during shifts; ability to lift, carry, and move merchandise weighing up to 30 pounds; may be exposed to varying weather conditions on game days and during outdoor retail operations.

Education:

High school diploma or equivalent required; relevant coursework or degree a plus.

WORK LOCATION

On-site: Your work location will be onsite in Atlanta, GA.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.