Retail Associate — Customer Service & Upselling

Goodwill of North Georgia; Doraville (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off for vacation andholidays

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training

Job summary

Goodwill of North Georgia is seeking a retail team member at our Doraville location. You will greet guests, maintain the brand experience, and help customers discover treasures while promoting a friendly, people-first atmosphere.

This role involves processing transactions accurately, supporting store merchandising, maintaining a clean sales floor, and cooperating with teammates to deliver excellent service. Prior retail or cash-handling experience is a plus; training is provided.

Qualifications

• High School Diploma or GED preferred.
• Basic math skills.
• Strong English oral and written communication and interpersonal skills.
• Detail oriented in a fast-paced environment.
• Able to work independently and in a team.
• Effective time management and multitasking abilities.

Responsibilities

• Greet guests, promote the brand, and suggest additional items.
• Maintain a professional, guest-first attitude.
• Transition products to the sales floor with care and urgency.
• Execute and maintain visual merchandising strategies.
• Upsell merchandise and round up at checkout.
• Handle POS transactions accurately.
• Identify and escalate problems to management.
• Communicate with management, peers, and guests.
• Promote teamwork with peers.
• Follow training plays, e-learning, and work instructions.
• Keep the sales floor neat, clean, and organized.
• Adhere to safety and security practices.
• Attend required trainings and meetings.
• Perform other duties as assigned.

Skills

Basic math

English communication

Interpersonal skills

Attention to detail

Teamwork

Time management

Multitasking

Independent work

Education

High School Diploma or GED

Job description

Goodwill of North Georgia is seeking a retail team member at our Doraville location. You will greet guests, maintain the brand experience, and help customers discover treasures while promoting a friendly, people-first atmosphere.

This role involves processing transactions accurately, supporting store merchandising, maintaining a clean sales floor, and cooperating with teammates to deliver excellent service. Prior retail or cash-handling experience is a plus; training is provided.