Retail Associate Customer Service - Laburnum

Goodwill of Central and Coastal Virginia; Virginia (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks a friendly retail associate to enhance customer service and keep the store visually appealing. You will greet customers, assist on the floor, process transactions, and support with product presentation and stock rotation.

The role requires a positive attitude, reliability, and the ability to work evenings and weekends as needed. Safety and privacy rules apply, with a background check as part of hiring.

Qualifications

• Lives the values and provides friendly, courteous customer service.
• Strong communication skills to engage with customers and teammates.
• Keeps a positive, can-do attitude in a fast-paced store environment.

Responsibilities

• Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
• Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
• Engages with customers, roams the sales floor to assist as needed.
• Processes customer transactions quickly and accurately within the cash handling guidelines.
• Participates in putting fresh product out on the sales floor.
• Participates in rotating stock.
• Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
• Maintains the sales floor in a clean, neat and orderly fashion.
• Maintains wrap desks free of clutter.
• Maintains floor visual presentations i.e. end caps and stock visuals.
• If unable to address store cleanliness issues, reports to management.

Skills

Customer focus

Communication

Positive attitude

Guest service

Visual presentation

Cash handling

Education

High School Diploma or GED

Job description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. Participates in putting fresh product out on the sales floor.
6. Participates in rotating stock.
7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.
8. Maintains the sales floor in a clean, neat and orderly fashion.
9. Maintains wrap desks free of clutter.
10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.