Retail Associate Customer Service

Goodwill of Central and Coastal Virginia in; Norfolk (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Associate Customer Service role to enhance customer experiences. You will handle transactions, help with merchandising, and maintain clean, well-presented floors. The position requires energy, reliability, and a willingness to support store operations.

Preferred HS diploma or GED, no prior experience required, and successful background check. Evening/weekend availability may be needed to align with store needs.

Qualifications

• High school diploma or GED preferred; combination of education and work experience considered.
• No previous experience required for this position.
• Must pass a criminal background check.

Responsibilities

• Provide excellent customer service to every customer.
• Greet customers and assist with transactions in a timely manner; adhere to cash handling guidelines.
• Assist with cleaning, stocking, and maintaining sales floor visuals and displays.
• Participate in rotating stock and ensuring floor is neat and organized.
• Support store goals, including meeting Round Up targets set by management.
• Ensure wrap desks and floor areas are clean and presentable.

Skills

Customer service

Cash handling

Stocking shelves

Visual presentation

Floor maintenance

Education

High School Diploma or GED

Tools

POS system

Job description

Retail Associate Customer Service (Finance)

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store's appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.

2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.

3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.

4. Processes customer transactions quickly and accurately within the cash handling guidelines.

5. Participates in putting fresh product out on the sales floor.

6. Participates in rotating stock.

7. Understands the store's Round Up goal and meets the individual goal assigned by the store manager.

8. Maintains the sales floor in a clean, neat and orderly fashion.

9. Maintains wrap desks free of clutter.

10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.

11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

• Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Equal Opportunity/Affirmative Action

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.