Retail Associate: Customer Service & Community Impact

Goodwill Southern California; Corona (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Store discount

Dine & retail discounts

Employee Assistance Program

Job summary

Goodwill Southern California is hiring Retail Associates to support its mission of Transforming Lives Through the Power of Work. You’ll welcome customers and donors, operate POS, and help keep stores organized and efficient.

This role emphasizes friendly service, accuracy in transactions, and a strong work ethic in a community-focused environment. The position requires basic English proficiency and reliability; prior retail or customer service experience is preferred.

Qualifications

• Ability to read, speak, and write basic English.
• Some retail, sales, or customer service experience preferred.
• Comfortable using point-of-sale and basic computer systems.
• Dependable, punctual, and motivated to support a team environment.
• A strong commitment to Goodwill’s mission and RISE values (Respect, Integrity, Service, Excellence).

Responsibilities

• Provide excellent service to every customer and donor with professionalism and positivity.
• Operate cash registers, process transactions accurately, and handle donations with care.
• Sort, price, and merchandise donated goods to meet company standards.
• Maintain clean, safe, and organized work areas.
• Contribute to sales and production goals by supporting daily store operations.

Skills

Customer service

POS experience

English proficiency

Tools

Point-of-sale

Basic computer systems

Job description

Goodwill Southern California is hiring Retail Associates to support its mission of Transforming Lives Through the Power of Work. You’ll welcome customers and donors, operate POS, and help keep stores organized and efficient.

This role emphasizes friendly service, accuracy in transactions, and a strong work ethic in a community-focused environment. The position requires basic English proficiency and reliability; prior retail or customer service experience is preferred.