Retail Associate Customer Service - Colonial Heights

Goodwill of Central and Coastal Virginia; Colonial Heights (VA); Vor Ort; USD 15.000 - 21.000; Vollzeit

Zusammenfassung

Goodwill of Central and Coastal Virginia in Colonial Heights, VA is seeking a full-time Retail Customer Service Associate. You will provide excellent customer service, handle transactions, and assist with merchandising to keep the store inviting.

You must be customer-focused and able to work evenings/weekends. Base pay is $13.00 per hour, with a rotating 4-week schedule and emphasis on safety and policy adherence.

Qualifikationen

• High school diploma or GED preferred.
• No prior experience required.

Aufgaben

• Acts with enthusiasm and courtesy toward every customer.
• Greets customers quickly and thanks them after checkout.
• Engages with customers and assists on the sales floor.
• Processes transactions quickly and accurately.
• Restocks and rotates merchandise on the floor.
• Maintains neat, clean, and organized sales area.
• Keeps wrap desks tidy and clutter-free.
• Maintains visual displays and end caps to showcase products.
• Reports any cleanliness issues to management.
• Follows store policies and safety guidelines.

Kenntnisse

Customer service

Cash handling

Communication

Friendly demeanor

Ausbildung

High School Diploma or GED

Jobbeschreibung

• Location 1500 Boulevard,Colonial Heights, VA, 23834,United States
• Base Pay $13.00 - $13.00 / Hour
• Job Category Retail, Cashier
• Employee Type Full Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. 1. Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
2. 2. Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
3. 3. Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
4. 4. Processes customer transactions quickly and accurately within the cash handling guidelines.
5. 5. Participates in putting fresh product out on the sales floor.
6. 6. Participates in rotating stock.
7. 7. Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.
8. 8. Maintains the sales floor in a clean, neat and orderly fashion.
9. 9. Maintains wrap desks free of clutter.
10. 10. Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
11. 11. If unable to address store cleanliness issues, brings the situation to the attention of management.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

RETAIL CUSTOMER SERVICE ASSOCIATE FT TO WORK 4 WEEK SET ROTATIONAL SCHEDULE TO INCLUDE DAYS, NIGHTS, WEEKENDS & HOLIDAYS; SCHEDULE SUBJECT TO CHANGES DUE TO CHANGE IN BUSINESS AND OR HOLIDAY HOURS