Retail Associate — Customer Experience & Merchandising

Columbia Sportswear Company; Aurora (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

401k plan with company match

Job summary

Columbia Sportswear Company is seeking a Retail Associate in Aurora, IL to deliver outstanding customer service, answer questions, and recommend products while representing the brand on the sales floor. You will help customers find the right gear and contribute to a welcoming store environment.

The role emphasizes familiarity with POS and inventory systems, a strong emphasis on merchandising standards, and teamwork to support store operations. Local scheduling flexibility is appreciated.

Qualifications

• No formal education required; HS diploma or GED preferred.
• 2 years or less experience in a related role.
• Experience operating inventory and POS systems and retail software.

Responsibilities

• Provide exceptional customer service by answering questions about product features, benefits, and availability.
• Engage with customers to understand needs and suggest suitable options.
• Maintain store standards for visual merchandising, cleanliness, and safety.
• Perform cash register transactions accurately (sales, returns, exchanges, loyalty).
• Assist with inventory flow and store profitability by stocking and processing products.

Skills

Customer service

POS systems

Merchandise knowledge

Sales skills

Education

High School Diploma or GED preferred

Tools

Inventory software

POS software

Job description

Columbia Sportswear Company is seeking a Retail Associate in Aurora, IL to deliver outstanding customer service, answer questions, and recommend products while representing the brand on the sales floor. You will help customers find the right gear and contribute to a welcoming store environment.

The role emphasizes familiarity with POS and inventory systems, a strong emphasis on merchandising standards, and teamwork to support store operations. Local scheduling flexibility is appreciated.