RETAIL ASSOCIATE

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Paid training

Career growth opportunities

Team member perks

Job summary

Ponte Vedra Inn & Club in northeast Florida offers Forbes-quality hospitality and a luxury retail environment. We are seeking friendly, service-driven individuals for full-time roles in our boutique, delivering personalized service and memorable guest experiences.

As a member of our team, you will assist guests, process purchases, maintain displays, and collaborate with teammates to uphold a premier luxury standard in a beautiful oceanfront resort setting.

Qualifications

• Experience in retail or customer service preferred but not required.
• Luxury retail/hospitality experience is a plus.
• Positive attitude and willingness to learn.

Responsibilities

• Welcome members and guests with a warm, professional, and engaging attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star service by anticipating guest needs and exceeding expectations.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Help maintain attractive merchandise displays and ensure the boutique is clean, organized, and fully stocked.
• Assist with receiving, restocking, pricing, and inventory management.
• Build relationships with returning members by learning their preferences and providing personalized service.
• Work collaboratively with teammates to create an exceptional shopping experience.

Skills

Customer service

Communication

Multitasking

Tools

POS system

Job description

At the Ponte Vedra Inn & Club, people are at the heart of everything we do. As one of Northeast Florida's premier luxury resorts and private clubs, we take pride in creating memorable experiences for our members and guests—and that starts with our team.

We're looking for friendly, service-driven individuals who enjoy fashion, retail, and creating exceptional guest experiences. Whether you're helping a member find the perfect gift, styling a resort outfit, or providing personalized service, you'll play an important role in delivering the genuine hospitality that sets us apart.

If you have a passion for people, luxury retail, and creating lasting impressions, we'd love to meet you!

What You'll Do

• Welcome members and guests with a warm, professional, and engaging attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star service by anticipating guest needs and exceeding expectations.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Help maintain attractive merchandise displays and ensure the boutique is clean, organized, and fully stocked.
• Assist with receiving, restocking, pricing, and inventory management.
• Build relationships with returning members by learning their preferences and providing personalized service.
• Work collaboratively with teammates to create an exceptional shopping experience.

Qualifications

Training & Experience

• Previous retail or customer service experience preferred but not required.
• Luxury retail, boutique, resort, country club, or hospitality experience is a plus.
• A positive attitude and willingness to learn are essential.

Job Knowledge

• Passion for providing exceptional customer service.
• Comfortable using point-of-sale systems and handling transactions.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and demeanor consistent with a luxury resort environment.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently move throughout the retail shop assisting guests.
• Lift, carry, or move merchandise up to 25 pounds.
• Use a telephone, point-of-sale system, and other retail equipment.

Schedule

• Full-time, approximately 35-40 hours per week
• Flexible schedule required, including weekends, evenings, and holidays

Why Join Ponte Vedra Inn & Club?

• Work in a beautiful oceanfront luxury resort.
• Competitive pay and comprehensive benefits for eligible team members.
• Paid training and opportunities for career growth.
• Employee discounts and team member perks.
• Supportive, welcoming culture focused on teamwork and hospitality.
• Be part of a Forbes-quality service team dedicated to creating unforgettable experiences.

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.