Retail Associate

Hispanic Alliance for Career Enhancement; Savage (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where your contributions matter! As a Retail Associate, you'll play a key role in creating a positive shopping experience by engaging with customers, maintaining store standards, and supporting your colleagues. This position offers opportunities for career growth and development in a diverse and inclusive work environment. With a focus on teamwork and excellence, you'll thrive in a fast-paced setting that values your input and encourages your success. Embrace the chance to be part of a company that celebrates diversity and fosters community engagement.

Benefits

Insurance programs

Associate discounts

Purchase programs

Health insurance

Paid time off

Holidays

Performance bonuses

Qualifications

• Ability to communicate effectively with customers and associates.
• Basic math skills for handling retail transactions.

Responsibilities

• Ensure a positive shopping experience for customers.
• Maintain a clean and organized store environment.

Skills

Effective communication

Basic mathematical skills

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate performs a range of functions in all areas of the Store as needed, and may be requested to perform additional tasks to help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

• Understand that safety is the top priority and practice safe behaviors in all activities.
• Maintain awareness on the sales floor to create a safe and secure shopping environment, keep exits clear, and report unsafe conditions.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional. Recognize fellow Associates using Company recognition programs.
• Assist Customers as needed, including register training, merchandise assistance, and answering questions politely and knowledgeably. Greet customers throughout the store and thank them at checkout.
• Respond promptly to Customer service calls and issues, escalating to Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain a clean environment, including sweeping, mopping, dusting, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily merchandising and recovery tasks to keep the store organized and presentable.
• Expedite the receipt of new merchandise to the sales floor, merchandising items according to guidelines and maintaining familiarity with departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential information and merchandise.
• Follow policies on merchandise disposal, cash handling, and transactions with accuracy and awareness.
• Work efficiently, maximizing productivity by following store best practices and minimizing steps.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Effective communication with Customers, Associates, and Leadership in a friendly, respectful manner.
• Basic mathematical skills for retail transactions.

PHYSICAL REQUIREMENTS/ADA:

• Ability to operate store equipment, including registers and PCs.
• Spend up to 100% of time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, reach, and stoop.
• Occasionally push, pull, and lift over 25 pounds.
• Use janitorial and store equipment as needed.
• Additional qualifications may be required for specific assignments.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description summarizes primary duties and responsibilities and is subject to change at management's discretion.

Ross is an equal employment opportunity employer, committed to diversity and compliance with all applicable laws.

COMPENSATION AND BENEFITS:

The base pay range for this role is $16.00 - $16.50, dependent on experience, skills, and location. Benefits include insurance programs, associate discounts, purchase programs, and more. Full-time employees are eligible for additional benefits including health insurance, paid time off, holidays, and performance bonuses.