Retail Associate

CommunityAid; Reading (Berks County); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading non-profit organization is seeking a Retail Associate to enhance customer experiences and ensure the smooth operation of the sales floor. This part-time role emphasizes teamwork, professionalism, and flexibility, offering a starting wage of $14.50/hr with potential increases. Ideal candidates will possess strong customer service skills and a positive attitude, contributing to a supportive retail environment.

Benefits

Company incentive program for all employees

Qualifications

• Retail experience helpful but not required.
• Proficient in English reading, writing, and speaking.
• Basic math skills.

Responsibilities

• Provide consistent, excellent customer service.
• Assist with merchandising and replenishing stock.
• Operate the cash register accurately.

Skills

Customer service

Interpersonal skills

Attention to detail

Flexibility

Education

High School diploma or equivalent

Job description

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• STARTING WAGE $14.50/HR WITH INCREASE TO $15.00/HR AT 90 DAYS OF EMPLOYMENT!
• COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

Role

PURPOSE OF THE ROLE:

The Retail Associate is responsible for the successful operation of the sales floor, including customer service, maintaining full racks, cashiering, and working with flexibility at the direction of the Retail Supervisor. Our culture emphasizes trust, respect, professionalism, and teamwork in serving the public and our partners.

Key Responsibilities

• Provide consistent, excellent customer service and ensure a great shopping experience.
• Engage customers actively to enhance their shopping experience and deter theft.
• Assist with merchandising, replenishing stock, monitoring fitting rooms, and transporting merchandise.
• Understand our products, promotions, and work to improve retail sales.
• Maintain a neat and organized work environment and store.
• Understand CommunityAid’s sales and marketing methods, including floor layout and tagging system.
• Work flexibly to meet store needs, including answering customer questions, assisting with store opening/closing, and other tasks.
• Report theft, customer complaints, injuries, and unsafe conditions immediately.
• Operate the cash register accurately and efficiently per company guidelines.
• Follow CommunityAid’s policies and standards as outlined in the Employee Handbook.

Core Competencies

• Embrace CommunityAid’s 12 Core Behaviors.
• Strong customer service and interpersonal skills.
• Positive attitude.
• Professionalism with customers, co-workers, and management.
• Maintain a clean, safe, and organized workspace.
• Ability to work independently and in a team.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Flexibility to adapt to changing needs and roles.

Qualifications

• High School diploma or equivalent preferred.
• Retail experience helpful but not required.
• Flexible scheduling, including evenings and weekends.
• Proficient in English reading, writing, and speaking.
• Basic math skills.
• Consistent attendance and adherence to weekly hours based on employment status.

Physical Requirements

• Lift and carry 21 to 35 pounds frequently.
• Occasionally carry up to 50 pounds.
• Push and pull up to 20 pounds.
• Stand for extended periods.

Additional Details

• Seniority level: Entry level.
• Employment type: Part-time.
• Job function: Sales and Business Development.
• Industries: Non-profit Organizations.