Retail Associate

Renew Cannabis Co.; Palmer (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Green Gold Group in Palmer is seeking knowledgeable Budtenders to educate customers on cannabis products and provide top-tier service at our new dispensary. You will handle POS transactions, ensure compliance with state regulations, and promote a positive store environment focused on customer satisfaction and company growth.

Candidates should communicate effectively, stay informed about product availability, and maintain accurate records while offering a welcoming, empathetic customer experience

Qualifications

• Provide excellent customer service and educate customers on products.
• Comply with state cannabis regulations and Green Gold Group SOPs.
• Communicate effectively to meet customer needs and promote growth.
• Maintain confidentiality and handle customer information securely.
• Keep up-to-date with product knowledge and availability.

Responsibilities

• Provide a high-end customer service experience focusing on engagement and education.
• Maintain a positive work environment aligned with company growth.
• Understand legal cannabis industry from medical and adult-use perspectives.
• Accurately complete transactions using the point-of-sale system.
• Describe production processes and maintain knowledge of product availability.
• Assist with store presentation, cleanliness, and safety for a positive retail experience.
• Support management with other duties in a timely manner.

Skills

Customer service

Communication

Sales experience

POS system

Regulatory compliance

Tools

POS system

Job description

Green Gold Group is now open in Palmer! We are looking for knowledgeable and enthusiastic individuals to join our growing team as Budtenders (Sales Associates) at our new dispensary.

The Budtender is the primary contact between Green Gold Group’s customers and the company. They are responsible for educating customers on Green Gold Group’s products and providing an excellent customer service experience. A top requirement of this position will be the ability to communicate effectively and have a good understanding of how to meet the customers’ needs. Budtenders will be responsible for using Green Gold Group’s point of sale system and must practice and be compliant with state regulations and with Green Gold Group’s standard operating procedures and protocol. Successful candidates will have the ability to promote and maintain a positive work environment that is grounded in customer service and company growth.

Physical Requirements:

• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of dispensary
• Ability to stand for long periods of time
• Ability to twist, stoop, reach, stretch, walk, carry boxes and perform repetitive motions
• Ability to lift up to 50 lbs. and push/pull up to 100 lbs.

Tasks and Responsibilities:

• Provide a high-end customer service experience with a focus centered on customer engagement and education.
• Must always have a can-do attitude with a strong work ethic focused on Green Gold Group’s long-term mission.
• Maintain a comprehensive understanding of the legal cannabis industry from a medical and adult use standpoint.
• Ensure proper, accurate record keeping with Green Gold Group’s tracking software and the State's online database.
• Must have awareness of current product availability with an ability to describe the production process behind each and every one of Green Gold Group’s products.
• Maintain strict confidentiality while handling and managing customer information.
• Assists with the presentation of a well-stocked store front that is clean, safe and secure ensuring a positive retail experience.
• Accurately execute sales transactions via the point-of-sale system in an efficient manner.
• Maintain a current understanding of trends and research in the cannabis industry and have the ability to help customers with up-to-date information and knowledge base.
• Approach each customer interaction with a positive attitude, a welcoming tone of voice and effective communication skills that helps validate the customers concerns and needs.
• Must be sensitive and empathetic to the needs of each and every customer.
• Completes any other duties assigned by management in a professional and timely manner.

Compensation commensurate with experience