Retail Associate

Columbia Care; Norwalk (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Cannabist Company in Ohio seeks a Retail Associate to deliver an exceptional, customer-focused shopping experience from check-in to check-out. You will drive sales by sharing product knowledge, processing transactions, and maintaining store standards in a fast-paced environment.

You will handle cash and POS, verify IDs, assist with inventory and store cleanliness, and collaborate with teammates to meet daily goals.

Qualifications

• 1+ years of retail or customer service experience.
• Experience with cash handling and POS systems is required.
• Exceptional customer service and problem-solving skills.
• Excellent communication and attention to detail.
• Ability to collaborate and maintain a positive work environment.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Demonstrating cannabis product knowledge and guiding customers.
• Performing retail tasks including customer intake, sales, inventory, and POS transactions.
• Checking IDs, updating profiles, and completing sales accurately.
• Assisting with opening/closing, staying clean, organized, and stocked.
• Following SOPs, compliance regulations, and internal processes.
• Other duties as needed to support store and team success.

Skills

Retail experience

Cash handling

POS systems

Customer service

Communication

Teamwork

Flexibility nights weekends holidays

Job description

Position Overview:

The Retail Associate ("Associate") provides an exceptional experience for all customers and fellow team members. In this role, the Associate will drive sales by creating a positive, customer-focused experience from check-in to check-out. The Associate will support the store’s efforts to drive results in a fast-paced environment while supporting the Company’s core values and culture.

Major Areas of Responsibility include:

• Demonstrating exceptional cannabis product knowledge and providing guidance to customers to ensure a positive experience
• Performing all retail tasks and responsibilities including, but not limited to, customer intake, sales, inventory, and POS transactions
• Checking IDs, updating customer profiles, and performing sales transactions accurately
• Assisting with opening and closing the store and ensuring the store is clean, organized, and stocked
• Ensuring operational excellence by following SOPs, compliance regulations, and established internal processes
• Additional duties as needed to support the store and team success

Minimum Qualifications (Skills, Knowledge & Abilities):

• All applicants must be at least 21 years of age
• 1+ years of retail or customer service experience
• Experience with cash handling and Point-of-Sales systems required
• Exceptional customer service and problem-solving skills with the ability to deescalate and resolve customer concerns
• Excellent communication skills and strong attention to detail
• Ability to collaborate with others and contribute to a positive work environment
• Flexibility to work nights, weekends, and holidays as needed

Travel %: 0
FLSA status: Non-Exempt

Additional Abilities Required:

This role is performed in a traditional retail setting which requires the ability to have a high stress tolerance and be flexible and adaptable. While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, use computer equipment such as POS and email, and lift or move up to 50 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.

Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company:

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!