Retail Associate

Harri; New York, Northern (NY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Carlo's Bakery, Inc. is seeking a Retail Sales Associate in New York, NY. You will deliver a positive customer experience by offering courteous, friendly, and efficient service to shoppers and team members.

The role requires standing for extended periods, flexibility to work weekends and holidays, and a passion for cake. You will help keep the store looking great, stock shelves, and assist customers with product information and purchases.

Qualifications

• High school diploma or equivalent is required.
• Experience in a similar customer-focused environment is preferred.
• Ability to stand 8+ hours.
• Ability to work weekends and holidays.
• A passion for cake.

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled days to work.
• Make sure customers are being taken care of and the store looks great at all times.
• Treat each customer with kindness and respect at all times.
• Ensure that product being sold is fresh and presentable.
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products.
• Be an expert in our products and be able to explain them to customers.
• Package, weigh, and price all baked goods & merchandise.
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database.
• Follow our cash handling procedures when using the POS to process customer orders.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Ensure that all shelves and displays are properly stocked and front-facing.
• Maintain back stock in good order.
• Operate and sanitize all Bakery equipment in a safe and proper manner.
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department.
• Cleaning should be done at the end of your shift and when the storefront is slow.
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise.
• Perform other duties as assigned by a supervisor

Skills

High energy

Engaging personality

Professional demeanor

Customer service experience

Education

High school diploma

Job description

As a Carlos BakeryRetail Sales Associate,your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

JOB REQUIREMENTS:

• A high school diploma or equivalent is required
• Experience in a similar customer-focused work environment is preferred
• Ability to work well in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• A passion for cake!

PERFORMANCE RESPONSIBILITIES:

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store looks great at all times
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weigh, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor