Retail Associate

Rapids Wholesale Equipment Inc; Marion (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

Rapids Wholesale Equipment Inc in Marion, IA is seeking a Retail Associate to assist professionals and the public with high-quality kitchen equipment, supplies, and smallware. You will provide friendly, expert service at the point of sale and help customers select products that meet their needs.

Duties include greeting customers, guiding selections for commercial or home use, processing transactions, restocking shelves, and supporting inventory control.

Qualifications

• High school diploma or GED completed.
• 1+ year of sales or customer service experience preferred.
• Culinary background helpful.
• Proficient with Microsoft Office products.

Responsibilities

• Greet and assist walk-in customers with product knowledge.
• Guide product selection for commercial kitchens, restaurants, bars, or home use.
• Operate the POS system to complete transactions accurately.
• Handle inbound calls for catalog sales and cross-sell items.
• Source new sales opportunities via leads, calls, and emails.
• Assist in inventory management and cycle counts.
• Restock shelves and maintain a clean showroom.
• Support wholesale and professional accounts with inquiries and orders.
• Attend product trainings to expand knowledge.

Skills

Strong phone presence

Verbal communication

Written communication

Listening skills

Time management

Mechanical inclination

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Summary:

The Retail Associate supports both industry professionals and the general public in a cash-and-carry retail environment, offering expert assistance with high-quality kitchen equipment, supplies, and smallware's.

Essential Responsibilities:

The essential duties and responsibilities include, but are not limited to:

• Greet and assist walk-in customers, providing knowledgeable service on commercial foodservice products.
• Guide customers through product selection based on their needs, whether for commercial kitchens, restaurants, bars, or home use.
• Operate the point-of sale (POS) system efficiently to complete transactions accurately.
• Answer inbound phone calls for catalog sales with the expectations of cross-selling additional items.
• Sourcing new sales opportunities through inbound leads, follow-up calls, and emails timely.
• Retain and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Restock shelves and maintain a clean, organized and professional showroom.
• Receive and unpack deliveries; assist in inventory management and cycle counts.
• Monitor and ensure product displaces are clean, current, and properly priced.
• Support wholesale and professional accounts with product inquiries and order pickups.
• Attend manufacturer trainings sessions to learn and expand on product knowledge.
• Other duties as assigned.

Skills and Abilities:

• Strong phone presence
• Excellent verbal and written communication
• Outstanding ability to listen effectively.
• Ability to multi-task, prioritize, and manage time successfully.
• Exhibit a mechanically inclined personality.
• Detail oriented

Qualifications:

• High school diploma, GED or equivalent
• At least 1 year of sales and customer service experience preferred
• Culinary background helpful
• Proficiency in using Microsoft office products
• Reliable transportation to and from Retail Store.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs.