Retail Associate

The Salvation Army USA Central Territory; Kalamazoo (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a friendly Retail Associate for the Portage, MI thrift store to deliver excellent customer service, process donations, and help create a welcoming experience for customers and donors.

You will operate the Point-of-Sale system, manage cash drawer, stock and price merchandise, and support store opening/closing and other duties with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Excellent customer service skills
• Ability to operate a Point-of-Sale system and handle cash accurately
• Able to maintain store organization and assist with donations and donations processing

Responsibilities

• Provide excellent customer service on the sales floor and donation area.
• Operate the Point-of-Sale system, complete sales transactions, and manage the cash drawer in accordance with policy.
• Sort, price, tag, and prepare donated merchandise to meet store production goals and timelines.
• Stock, clean, and maintain the sales floor and donation areas to support a positive customer/donor experience.
• Assist with receiving, loading, unloading, and moving donations or merchandise as assigned.

Job description

Retail Associate

Location: Portage, MI
Pay: $14.00 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
Benefits: Accrued sick and vacation time, holiday pay, and health benefits after 90 days.

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

What You'll Do

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
• Other duties as assigned.

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!