Retail Associate

Kroc Center; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Grand Rapids is seeking a part-time Retail Associate to provide friendly customer service, process donations, and help maintain an organized, welcoming shopping environment for customers and donors.

You will operate the cash register, handle donations, and support store operations with a team. The role requires a flexible schedule, including evenings, weekends, and holidays, with training provided and opportunities to grow retail and customer service skills.

Qualifications

• Friendly customer service ability and donor interaction.
• Ability to process donated merchandise.
• Reliable attendance and punctuality.
• Basic communication and teamwork skills.
• Basic math and computer skills.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand, walk, and lift or move merchandise.

Responsibilities

• Provide friendly customer service on the sales floor, donation area, and during store activities.
• Operate the Point-of-Sale system and handle cash responsibly.
• Follow store opening and closing procedures as assigned.
• Assist donors with donations and provide receipts.
• Sort, tag, price, and prepare donated merchandise according to goals and timelines.
• Identify items for eCommerce and move to sales floor as assigned.
• Stock, clean, organize, and maintain the sales floor and storage areas.
• Assist with receiving and loading donations as needed.
• Follow Salvation Army policies regarding merchandise handling and safety.

Skills

Customer service

Cash handling

Communication

Teamwork

Math skills

Computer skills

Flexible schedule

Physical stamina

Education

High school diploma

Tools

POS system

Job description

Location: Grand Rapids, MI
Pay: $14.00 per hour
Job Type:Part-time
Schedule:25 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

What You’ll Do

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
• Other duties as assigned.

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

• Ability to provide friendly customer service
• Ability to process donated merchandise
• Reliable attendance and punctuality
• Basic communication and teamwork skills
• Basic math and computer skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Ability to stand and walk for most of the shift
• Ability to bend, reach, and lift or move merchandise throughout the day
• High school diploma or currently pursuing

Preferred

• Previous retail, cashier, customer service, or thrift store experience
• Experience using a point-of-sale system

Physical Requirements

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.