Retail Associate

Land of Lincoln Goodwill Industries, Inc.; Effingham (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading non-profit organization is seeking a Retail Associate to be the face of their mission. The role involves providing excellent customer service, handling donations, performing cash register transactions, and maintaining the sales floor. Ideal candidates will have basic math skills and a commitment to teamwork and professionalism.

Qualifications

• Basic math skills required.
• Punctuality and adherence to policies essential.
• Embrace LLGI values.

Responsibilities

• Provide excellent service to customers and donors.
• Perform register transactions accurately.
• Maintain cash register stock levels.
• Accept, unload, and process donations.

Skills

Communication

Teamwork

Adaptability

Stress Tolerance

Tools

Cash registers

Pallet jacks

Job description

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Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title

Retail Associate

Department

Retail operations

Reports To

General Manager

Classification

Non-Exempt

EEO-1 Category

Laborers and Helpers

Safety Sensitive

No

Supervises

N/A

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. They work with integrity and a positive attitude, handling donated goods, collecting donations, processing, pricing, stocking, merchandising, performing cash register transactions, and providing sales floor recovery. They must be customer/donor-focused, operate independently, and understand business demands.

Essential Job Duties

• Provide excellent service to customers and donors
• Perform register transactions accurately
• Maintain cash register stock levels
• Follow housekeeping standards
• Pull, price, rotate, size, and hang clothing
• Achieve sales quotas
• Follow sales procedures and ensure quality output
• Merchandise sales floor as needed
• Recover and organize the store
• Perform janitorial duties
• Ensure proper product categorization and merchandising
• Accept, unload, and process donations
• Maintain donation records
• Sort and process donations per SOP
• Unload/load trailers and trucks
• Handle opening and closing donation procedures
• Prepare donation reports
• Grade, sort, price, and stage donations
• Transport stock within the store
• Manage time efficiently to meet standards
• Contribute to team success
• Assist in pricing furniture and handling cardboard

Competencies

Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency

Education, Experience, and Credentials

Basic math skills; understanding and following policies; punctuality; embracing LLGI values

Knowledge, Skills, and Abilities

Respectful interaction with people with disabilities, professionalism, confidentiality, clear communication, independence, teamwork, diversity and inclusion awareness, ethical behavior, adherence to policies, punctuality, and mission alignment.

Physical Requirements

Lift/move up to 50 lbs, push/pull up to 150 lbs, reach, bend, stand long periods, evaluate donations, identify odors.

Environmental Conditions

Work in warehouse environment, exposure to heat, cold, dust, mold, and other allergens.

Tools and Equipment

Cash registers, carts, racks, tagging machines, pallet jacks, PPE, forklifts, etc.

Regular Contacts

LLGI staff, volunteers, vendors, public, donors, service participants

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Non-profit Organizations