Retail Associate

Hello Adorn LLC; Eau Claire (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

A leading handmade jewelry brand is seeking a Retail Associate to work in their flagship store in Eau Claire, Wisconsin. The role emphasizes delivering exceptional customer service and supporting daily operations, contributing to a welcoming store atmosphere. Applicants should have over a year of customer service experience, great communication skills, and a collaborative spirit. This part-time position typically requires work from Wednesday to Friday and occasional Saturdays. Join the team and help create memorable shopping experiences!

Qualifications

• 1+ years of customer service experience.
• Strong communication and interpersonal skills.
• A customer-first mindset and a collaborative spirit.

Responsibilities

• Deliver exceptional customer service and build lasting relationships.
• Manage transactions and returns using a POS system.
• Package purchases to brand standards and ensure customer satisfaction.
• Offer personalized product recommendations.
• Support jewelry repairs and maintain store cleanliness.
• Maintain store cleanliness and merchandising standards.
• Stay informed on new product launches, promotions, and in‑store events.
• Learn and execute the Endless Bracelet process.
• Assist with inventory receiving, restocking, and display accuracy.

Skills

Customer service

Communication skills

Attention to detail

Technology comfort

Retail mindset

Tools

POS systems

Job description

Description

Retail Associate – Join Our Team at Hello Adorn!

Working in retail is more than just transactions—it’s about creating a memorable, inspiring experience for every customer. As part of our team, you’ll work in a creative, collaborative space where passion for craftsmanship meets outstanding service. Join our team as a Retail Associate and play a key role in elevating the shopping experience while supporting sales growth.

About Us

Hello Adorn is a fast-growing, design-forward handmade jewelry brand, rooted in quality craftsmanship, a clear brand vision, and a commitment to exceptional customer experience. With both a thriving direct-to-consumer e-commerce presence and a brick-and-mortar flagship store, we offer a fast‑paced, purpose‑driven environment where creative vision and strategic thinking thrive. As we scale, Hello Adorn remains committed to growing a beautiful brand from a culture of happiness.

What You’ll Do

As a Retail Associate, you’ll be the face of Hello Adorn in our flagship store, helping customers discover pieces they’ll love and remember. You’ll support daily operations, drive sales, and contribute to a warm, welcoming store culture.

Key Responsibilities:

• Deliver exceptional customer service and build lasting relationships with shoppers and repeat customers
• Manage transactions and returns using our POS system with accuracy and care
• Package purchases to brand standards and ensure every customer leaves delighted
• Offer personalized product recommendations and suggest thoughtful add-ons
• Support jewelry repairs and ensure timely turnaround for customers
• Maintain store cleanliness and merchandising standards
• Stay informed on new product launches, promotions, and in‑store events
• Learn and execute the Endless Bracelet process
• Assist with inventory receiving, restocking, and display accuracy

Schedule

This is a part‑time, in‑person role based in our retail store. You’ll work typically Wednesday‑Friday 10AM‑5PM and occasional Saturdays 9:45AM‑6:30PM.

Requirements

What You Bring

Required:

• 1+ years of customer service experience
• Strong communication and interpersonal skills
• A customer‑first mindset and a collaborative spirit

Preferred:

• Retail experience, especially in fashion, accessories, or lifestyle brands
• Familiarity with POS systems
• Interest or experience in jewelry making

Skills

• Ability to make personalized product recommendations
• Passion for learning and sharing product knowledge
• Excellent verbal and written communication
• High attention to detail and pride in presentation
• Comfort with technology and POS operations