Retail Associate

zooceanariumgroupllc; City of Syracuse (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

ZoOceanarium Group LLC is seeking a guest services associate to deliver exceptional customer experiences in our harborview aquarium retail and photo shop.

You will assist guests, handle sales through the POS, and ensure a clean, safe, and engaging shop environment while maximizing sales opportunities.

Flexible schedule including weekends and holidays is required to meet business needs; prior cash handling and teamwork are valued.

Qualifications

• Experience in retail, photography or guest services preferred.
• Cash handling experience preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded with ability to learn Point of Sale system.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction and sales KPIs to meet or exceed guest expectations.
• Observe and report daily facility conditions to the Manager, Retail & Buying or Supervisor.
• Ensure the shop is clean, safe and presented to the highest standards.
• Capture all products and sales data appropriately and accurately.
• Manage guest experience and flow to ensure a safe and enjoyable journey.
• Ensure the photo capture is clean and safe and presented to the highest standards.
• Work with the team to ensure guest experience targets are achieved.
• Keep up-to-date on all new products and offerings.
• Maximize sales opportunities in retail and photo sales.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
• Be part of a team that motivates and inspires each other through respect and frequent communication.
• Assist in other departments as required.
• Maximize customer interest by displaying products appropriately.
• Conduct stock takes as required.
• Work with internal and external departments to deliver an outstanding guest experience.

Skills

Customer service

Cash handling

POS system

Strong communication

Team player

Tools

POS software

Job description

Position Summary:

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail and photo experience.

Duties & Responsibilities:

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction and sales KPIs to meet or exceed guest expectations.
• Observe and report daily facility conditions and situations to the Manager, Retail & Buying or Supervisor.
• Ensure the shop is clean, safe and presented to the highest of standards.
• Capture all products and sales data appropriately and accurately.
• Manage guest experience and flow to ensure a safe and enjoyable journey.
• Ensure the photo capture is clean and safe and presented to the highest standards.
• Work with the team to ensure guest experience targets are achieved.
• Keep up-to-date on all new products and offerings.
• Maximize sales opportunities that will add to the guest experience in retail and photo sales.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Maximize customer interest and sales levels by displaying products appropriately.
• Conduct stock takes as required.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Harborview Aquarium.

Experience, Skills & Qualifications:

• Previous experience in a retail, photography or guest services position preferred.
• Some cash handling experience preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities:

The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.

• Ability to stand for long periods of time.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Other:

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Salary:
$16 per hour
ZoOceanarium is proud to be an equal opportunity employer. We are committed to creating a welcoming, inclusive workplace and consider all qualified applicants without regard to any characteristic protected by applicable law. We value the unique backgrounds, experiences, and perspectives each team member brings to our organization.