Custodial Supervisor

zooceanariumgroupllc; City of Syracuse (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

ZoOceanarium is seeking a Custodial Supervisor to oversee the custodial department, ensuring clean, safe, and welcoming public areas and restrooms. You will lead a team, schedule staff, and coordinate with guest services to meet high standards of guest experience.

The role requires at least two years in a supervisory role within tourism or hospitality, with strong leadership and excellent communication. Proficiency in Microsoft Office is expected, and ability to manage cleaning operations across

Qualifications

• Two years in a supervisory role, ideally in the tourism or hospitality related industry.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills, strong listening, presentation and decision-making skills.
• Knowledge of chemical cleaning agents, cleaning techniques and cleaning equipment.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.

Responsibilities

• Assist in implementing operating policies and procedures for the Custodial department.
• Collaborate with the Guest Experience Manager to review guest satisfaction and trends.
• Observe and report daily aquarium conditions to improve guest experience.
• Help develop staff schedules to ensure appropriate coverage.
• Ensure staff take allocated breaks and maintain daily coverage.
• Maintain clean, safe, and high-standards areas and restrooms.
• Lead the team to deliver unique guest experiences.
• Manage custodial team to ensure restroom cleanliness and supply replenishment.
• Train custodial staff on mechanized cleaning equipment and safety.
• Monitor inventory and daily custodial tasks, signage, windows, and carpets.
• Ensure proper waste and amenity disposal throughout the premises.
• Participate in department training to enhance guest experience.
• Support training and development of team members.
• Strive to meet guest satisfaction KPIs.
• Work with other departments to ensure seamless guest experiences.
• Foster teamwork through communication and respect.
• Assist other departments as required.
• Report animal care or welfare concerns to Life Sciences Department.

Skills

Leadership

Guest service mindset

Communication skills

Problem solving

Team coordination

Tools

Microsoft Office

Job description

Position Summary

Responsible for assisting in the operations and efficiency of the Custodial Department. This position will deliver a positive guest experiences by overseeing, as well as working alongside a team of custodians to maintain the cleanliness and maintenance of all public areas and restrooms in the Aquarium.

Duties and Responsibilities

• Assist in the implementation of the operating policies and procedures for the Custodial department.
• In collaboration with the Guest Experience Manager, review guest satisfaction and trends to anticipate needs and meet guest expectations.
• Observe and report daily aquarium conditions and situations to the Guest Experience Manager.
• Assist in the development and implementation of staff scheduling for the custodial department to ensure efficient and appropriate coverage.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Ensure the aquarium is clean, safe and presented to the highest of standards.
• Lead the aquarium team to deliver unique and memorable experiences to guests.
• Monitor and manage the custodial team to ensure cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
• Monitor and manage the replenishment of guest restroom amenities.
• Train and assist the custodial team to operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
• Monitor and maintain the supply inventory.
• Monitor daily custodial tasks such as dusting, polishing and cleaning signage, windows, acrylic and carpets.
• Ensure trash cans and sanitary receptacles are emptied regularly throughout aquarium and park lots.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
• Strive to achieve guest satisfaction KPIs in order to meet and exceed guest expectations.
• Attend training programs to achieve the best guest experience.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout the aquarium.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.
• Other duties as assigned

Experience, Skills, and Qualifications

• Two years in a supervisory role, ideally in the tourism or hospitality related industry. Custodial experience preferred.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills, strong listening, presentation and decision-making skills.
• Knowledge of chemical cleaning agents, cleaning techniques and cleaning equipment
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities

The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.

• Ability to stand for long periods of time.
• Ability to understand and follow instructions and perform job functions under limited supervision.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
• Ability to extend arms, scrub, bend, stoop and stand and walk in public areas for extended periods of time.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to push or pull heavy equipment weighing up to 150 pounds.
• Ability to lift and carry objects weighing an average of 25-50 pounds.

Other

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Salary

• $18.00 per hour

ZoOceanarium is proud to be an equal opportunity employer. We are committed to creating a welcoming, inclusive workplace and consider all qualified applicants without regard to any characteristic protected by applicable law. We value the unique backgrounds, experiences, and perspectives each team member brings to our organization.