Retail - Associate

SSA Group; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Retail Associate at a renowned cultural attraction! In this dynamic role, you will engage with guests, ensuring their needs are met while promoting sustainability and community involvement. You will be part of a dedicated team, providing exceptional service and creating memorable experiences for visitors. With a focus on inclusivity and growth, this position offers opportunities for personal development in a supportive environment. If you are passionate about customer service and eager to contribute to a meaningful mission, this is the perfect opportunity for you!

Benefits

401(k) with Company Match

Tuition Discount

Parental Leave

Bereavement Leave

On-Demand Pay Program

Employee Discounts

Paid Sick Leave

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to thrive in a fast-paced team environment.
• Basic computer skills required for POS systems.

Responsibilities

• Fulfill guest needs quickly and efficiently.
• Maintain a clean and organized work environment.
• Perform suggestive selling to increase sales.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Flexibility

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

POS Systems

Excel

Job description

The Field Museum, Chicago, Illinois, United States of America

Job Description

SSA Group at the Field Museum in Chicago is looking for talented Retail Associates to join our team!

Retail Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities

Fulfill guest’s needs quickly and efficiently.

Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.

Relay relevant comments received from customers directly to supervisor.

Maintain a clean, safe and organized work environment.

Uphold company policies and procedures.

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.

Clean tables, chairs, equipment as needed.

Keep counter and floor in work or service area clean and free of debris.

Maintain balanced cash drawer as assigned.

Perform other related duties, tasks, and responsibilities as assigned from time to time.

Merchandise product to maximize sales.

Increase sales by promotional items or suggestive selling.

Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Perform other tasks as deemed necessary.

Job Requirements

Strong interpersonal and communication skills.

Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.

Demonstrated ability to understand and implement written and verbal instructions.

Computer knowledge and skill level basic POS systems, and excel.

Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

None required.

All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

Participation in a 401(k) program with a 15% company match (eligible after one year of employment

with 1,000 hours worked).

Tuition Discount through Partnership College.

Up to 40 hours of Parental Leave.

Up to 8 hours of Bereavement Leave.

On-Demand Pay Program.

Meal Plan & Employee Discounts.

Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting

SSA Group , LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:

#LI-DNI

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

The Field Museum, Chicago, Illinois, United States of America