Retail - Associate

SSA Group USA; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking Retail Associates to join their team at the Field Museum in Chicago. Responsibilities include fulfilling guest needs, maintaining cleanliness, and supporting sales efforts. Ideal candidates should possess strong communication skills and be able to work in a fast-paced environment.

Benefits

401(k) with 15% company match

Tuition Discount

Parental Leave

Bereavement Leave

On-Demand Pay Program

Meal Plan & Employee Discounts

Paid sick leave

Qualifications

• Ability to work in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Maintain a clean, safe, and organized work environment.
• Perform other related duties and responsibilities as assigned.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Independence

Tools

POS Systems

Excel

Job description

The Field Museum, Chicago, Illinois, United States of America

Job Description

SSA Group at the Field Museum in Chicago is looking for talented Retail Associates to join our team!

Retail Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities:

1. Fulfill guests’ needs quickly and efficiently.
2. Inform retail leadership when item quantities are low or upon special requests. Work with warehouse team to pull & fill items as necessary.
3. Relay relevant comments received from customers directly to supervisor.
4. Maintain a clean, safe, and organized work environment.
5. Uphold company policies and procedures.
6. Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
7. Check and stock supplies in the counter area, floor display, stands, and cabinets neatly, accurately, and promptly.
8. Clean tables, chairs, and equipment as needed.
9. Keep the work or service area clean and free of debris.
10. Maintain a balanced cash drawer as assigned.
11. Perform other related duties and responsibilities as assigned.
12. Merchandise products to maximize sales.
13. Increase sales through promotional items or suggestive selling.
14. Support the unit in being an example for company & client guidelines regarding sustainability and conservation efforts, and educate staff as necessary.
15. Support SSA / Unit in community efforts, including hiring, engagement activities, and giving back opportunities.
16. Perform other necessary tasks.

Job Requirements:

1. Strong interpersonal and communication skills.
2. Ability to work independently and in a team in a fast-paced environment.
3. Ability to understand and implement written and verbal instructions.
4. Basic computer skills, including POS systems and Excel.
5. Physical ability to stand for extended periods and handle boxes (10-35 lbs).
6. Availability to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging:

Promote an inclusive and supportive environment, remove barriers, and empower growth at all levels. Lead by example in sustainability and community engagement efforts.

Previous Experience:

None required. All educational backgrounds are eligible.

This list is not exhaustive. The Company reserves the right to revise the job description or assign different tasks as circumstances change.

Compensation and Benefits:

• Participation in a 401(k) with a 15% company match (after one year, 1,000 hours).
• Tuition Discount through Partnership College.
• Up to 40 hours of Parental Leave.
• Up to 8 hours of Bereavement Leave.
• On-Demand Pay Program.
• Meal Plan & Employee Discounts.
• Paid sick leave as per state law.

SSA Group and its affiliates are equal opportunity employers, committed to diversity and inclusion. Applicants from all backgrounds are welcome.