Retail Associate

ExplorUS; Carlsbad (NM); On-site; USD 25,000 - 40,000; Full time

Job summary

Carlsbad Caverns Trading Company (CCTC) in Carlsbad Caverns National Park is seeking Retail Associates to join our guest-focused sales team. You will welcome visitors, share knowledge about park products, and help guests find items that enhance their experience.

You will handle transactions at the point of sale, stock displays, and keep areas clean while delivering outstanding hospitality. If you enjoy fast-paced environments and working with a diverse team, this role offers meaningful work amid

Qualifications

• Education: High school diploma or equivalent.
• Experience: General math proficiency.
• Retail: 1+ year sales experience preferred.
• POS: 1+ year experience with POS systems preferred.

Responsibilities

• Greet customers within 30 seconds and provide friendly service.
• Maintain product knowledge to assist purchases.
• Guide customers to products and answer inquiries.
• Assist with park inquiries using interpretive information.
• Process payments using POS system and handle cash/credit.
• Restock displays and label items per company standards.
• Participate in opening and closing procedures.
• Contribute to daily cleaning/maintenance.
• Foster a positive, respectful team environment.

Skills

Customer service

Communication

Multi-tasking

Dependable

Energetic

Education

High school diploma

Tools

POS systems

Job description

Carlsbad Caverns Trading Company, (CCTC), located in the splendor of the Chihuahuan Desert in Carlsbad Caverns National Park, is seeking Retail Associates to join our talented sales team in providing exceptional food and customer service to the visitors of the Park. You’ll spend your time working in the beauty of this national treasure alongside talented team members committed to protecting the environment and providing extraordinary hospitality to visitors from around the world. CCTC does provide a free employee shuttle to and from the Park on a daily basis.

Responsibilities

• Greet customers within 30 seconds of entering the store and provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Accurately total, process, and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards, and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Participate in closing, opening procedures
• Participate in daily cleaning/maintenance duties
• Contribute to a positive environment where all employees trust and respect each other

Position Requirements

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting, and squatting and up to 8 hours per day on feet in a fast paced environment.

Education and Experience

• Education: High school diploma or equivalent
• Experience: Demonstrated ability to handle general math
• Minimum 1 year retail sales experience preferred
• Minimum 1 year experience with POS systems preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.