Retail Associate

Discovery Land Company; California; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employer-sponsored 401k

Employee meals and recognition

Professional development opportunities

Work-Family culture

Job summary

Discovery Land Company is seeking a Retail Associate at Lake Tahoe, CA, located at Homewood Mountain & Lake Club. The role focuses on delivering exceptional guest service and guiding guests to products that fit their needs, while maintaining knowledge of merchandise and resort services.

The Retail Associate will engage guests, support sales through suggestive selling, and uphold professional standards in a fast-paced, hospitality-driven environment.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience in hospitality, ski resorts, or a related field is preferred.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Welcome, greet, and engage guests in a friendly and professional manner.
• Assist guests in identifying and selecting products based on their needs and preferences.
• Maintain knowledge of merchandise, resort products, promotions, pricing, and services.
• Proactively offer assistance, information, and solutions to guests.
• Respond to questions and resolve complaints promptly and professionally.
• Maintain proficiency with resort sales, processing, and database platforms (RTP) and troubleshoot basic system functions.
• Ensure the Retail Shop is maintained per the Department Operating Plan.
• Assist with merchandising, stocking, inventory organization, and product presentation.
• Snow removal as required.
• Other duties as assigned.

Skills

Customer service

Communication

Office software

RTP experience

Hospitality experience

Tools

RTP

Microsoft Office

Job description

## Retail AssociateApply: Lake Tahoe, CA: Full time: Posted Yesterday: JR105295**If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.**Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California. Homewood Mountain & Lake Club is seeking a Retail Associate to join the Retail Department.**Job Summary:**The Retail Associate provides exceptional guest service while helping guests select products that best meet their needs. This role drives retail sales through active engagement, suggestive selling, product knowledge, and a welcoming, professional approach. The Retail Associate is expected to create a positive and memorable guest experience by anticipating guest needs, providing knowledgeable recommendations, and resolving questions or concerns promptly and accurately.**Duties & Responsibilities:*** Welcome, greet, and engage guests in a friendly and professional manner.* Assist guests in identifying and selecting products based on their needs, preferences, and intended use.* Maintain current knowledge of merchandise, resort products, promotions, pricing, and relevant services.* Anticipate guest needs and proactively offer assistance, information, and solutions.* Respond to questions and concerns and resolve complaints promptly, accurately, and professionally.* Maintain proficiency with resort sales, processing, and database technology platforms, including RTP, and troubleshoot basic system functionality as needed.* Ensure the Retail Shop is maintained and operated in accordance with its Department Operating Plan (DOP).* Assist with merchandising, stocking, inventory organization, and maintaining appropriate product presentation.* Snow removal as required.* Other duties as assigned.**Skills & Qualifications:*** Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.* Proficiency with standard office technology, including email, web-based applications, Microsoft Office, and other digital communication tools. Previous experience with RTP desirable.* Previous experience in hospitality, ski resorts, or a related field is preferred.* Must be at least 18 years old.**Additional Requirements:*** Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.* Ability to work in a team environment.* Ability to stay calm and focused during the busiest of times.* Ability to read, write, speak, and understand English; additional languages preferred.* Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.* Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.**Benefits*** Full-Time or Part-Time, Seasonal, Non-Exempt* Employer-sponsored 401k* Employee Meals and Recognition Programs* Professional development and upward mobility opportunities* Work-Family CultureThe Company’s good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location.