Retail Associate

Lone Mountain Ranch; Big Sky (MT); On-site; USD 19,286 - 27,552; Full time

Job summary

Lone Mountain Ranch seeks a Retail Associate to enhance guest experiences in the Ranch retail spaces and Outpost. You will engage with guests, help with product selections, and share information about Ranch activities, while maintaining attractive displays and smooth daily operations.

This role emphasizes hospitality, teamwork, and a proactive approach to merchandising, inventory, and guest services in a fast-paced resort setting.

Qualifications

• Experience in customer service or hospitality is preferred.
• Friendly, outgoing, and professional demeanor with strong communication skills.
• Ability to multitask and remain organized in a busy environment.
• Strong attention to detail and pride in maintaining visually appealing spaces.
• Comfortable working both independently and as part of a team.

Responsibilities

• Welcome guests into the retail space with warmth, professionalism, and hospitality.
• Assist guests with product selections, local recommendations, and information about Ranch activities and events.
• Operate the POS system and process guest transactions accurately and efficiently.
• Maintain clean, organized, and visually appealing retail displays and merchandise areas.
• Restock merchandise and assist with inventory organization and monthly inventory counts.
• Share knowledge about featured products, local artisans, and Ranch offerings with guests.
• Assist with guest check-ins for Ranch experiences and special events as needed.
• Support overall Outpost operations and assist other departments when needed.
• Maintain a positive, team-oriented attitude while contributing to a welcoming guest environment.

Skills

Customer service

Retail

Hospitality

Communication

Tools

POS system

Inventory control

Job description

Located in Big Sky, Montana, Lone Mountain Ranch is a historic guest ranch situated on 148 acres in the heart of the Greater Yellowstone ecosystem. First homesteaded in 1915, the Ranch has grown into one of the premier guest ranch destinations in the American West, offering a unique blend of authentic hospitality, rich history, thoughtful luxury, and year-round outdoor adventure.

The property features 25 hand-hewn cabins, the renowned Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, Nordic ski trails, event spaces, and expansive access to the surrounding Montana landscape. Lone Mountain Ranch is proud to be recognized as a National Geographic Unique Lodge of the World, listed on the National Register of Historic Places, and a longtime member of the Dude Ranchers’ Association.

Our team is passionate about creating genuine and memorable experiences for our guests while fostering a workplace culture centered around hospitality, professionalism, teamwork, and respect for the history and spirit of the Ranch.

About the Role

The Retail Associate at Lone Mountain Ranch helps create a welcoming and memorable guest experience within the Ranch retail spaces and Outpost. This position combines hospitality, guest engagement, merchandising, and day-to-day retail operations while serving as a knowledgeable resource for guests visiting the Ranch.

This role is ideal for someone who enjoys interacting with people, has an eye for presentation and organization, and thrives in a fast-paced hospitality environment. Retail Associates work closely with the Retail team and other guest-facing departments to ensure guests feel welcomed, informed, and well cared for throughout their experience.

What You’ll Do

• Welcome guests into the retail space with warmth, professionalism, and hospitality
• Assist guests with product selections, local recommendations, and information about Ranch activities and events
• Operate the POS system and process guest transactions accurately and efficiently
• Maintain clean, organized, and visually appealing retail displays and merchandise areas
• Restock merchandise and assist with inventory organization and monthly inventory counts
• Share knowledge about featured products, local artisans, and Ranch offerings with guests
• Assist with guest check-ins for Ranch experiences and special events as needed
• Support overall Outpost operations and assist other departments when needed
• Maintain a positive, team-oriented attitude while contributing to a welcoming guest environment

Qualifications

• Previous customer service, retail, or hospitality experience preferred
• Friendly, outgoing, and professional demeanor with strong communication skills
• Ability to multitask and remain organized in a busy environment
• Strong attention to detail and pride in maintaining visually appealing spaces
• Comfortable working both independently and as part of a team
• Adaptable, proactive, and willing to assist with a variety of operational needs
• Familiarity with POS systems and basic computer skills preferred
• Flexible schedule availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift merchandise or supplies as needed
• Interest in hospitality, retail, and creating memorable guest experiences