Retail Associate

Wequassett; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Resort and spa discounts

Employee wellness benefits

Paid time off

401(k) with company match

Employee recognition programs

Supportive and engaging resort culture

Job summary

Lake Austin Spa Resort is seeking a guest-focused boutique associate to welcome guests and provide personalized product recommendations in a luxury wellness setting.

The role involves assisting with purchases, maintaining attractive displays, and collaborating with spa and guest services to enhance the overall guest experience. Prior luxury retail or hospitality experience is preferred.

Qualifications

• Experience in retail, hospitality, spa, or luxury services preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor suitable for a luxury resort.

Responsibilities

• Welcome guests with warmth and professional hospitality.
• Provide personalized product recommendations based on guest needs.
• Maintain displays and merchandising standards.
• Process transactions accurately at the point-of-sale.
• Collaborate with spa, guest services, and resort teams to enhance guest experience.
• Ensure cleanliness and organization of the boutique.

Skills

Customer service

Communication skills

Interpersonal skills

Team player

Tools

POS system

Job description

Description

Key Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Provide personalized product recommendations based on guest needs and preferences.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels and assist with stock replenishment and inventory counts.
• Ensure the boutique remains clean, organized, and visually appealing at all times.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Follow all cash handling, security, and operational procedures.
• Stay informed about new products, trends, and resort offerings.

Qualifications

• Previous retail, hospitality, spa, or luxury service experience preferred.
• Passion for wellness, beauty, lifestyle, or luxury products.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor consistent with a luxury resort environment.
• Ability to build rapport and create meaningful guest interactions.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to work one weekend day and holidays, we are open everyday.

What Makes You Successful

• You naturally connect with people and enjoy creating memorable experiences.
• You are proactive, attentive, and detail-oriented.
• You take pride in maintaining a beautiful retail environment.
• You are motivated to achieve sales goals while prioritizing guest satisfaction.
• You represent the resort's commitment to casual luxury, wellness, and personalized service.
• Competitive pay
• Resort and spa discounts
• Employee wellness benefits
• Paid time off
• 401(k) with company match
• Employee recognition programs
• A supportive and engaging resort culture

Join Our Team

If you are passionate about luxury hospitality, wellness, and delivering exceptional guest experiences, we invite you to become part of our team and help create unforgettable moments for every guest who visits our resort. Lake Austin Spa Resort is committed to providing an exceptional luxury wellness experience for every guest.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.