Retail Assistant Supervisor

Easterseals-Goodwill Northern Rocky Mountain, Inc.; Hamilton, Northern (MT, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO

401(k) retirement plan

Tuition assistance

Flexible Spending

Health Savings Accounts

Employee Wellness Program

30% Store Discount

Job summary

Easterseals-Goodwill Northern Rocky Mountain, Inc. in Hamilton, MT is seeking an Entry-level Supervisor in Charge to lead daily guest and donor services at our Goodwill facility.

The role oversees retail and production activities, enforces policies, and ensures high service standards. Responsibilities include staff meetings, cash handling accuracy, inventory control, training cross-functional tasks, and completing reporting.

Qualifications

• Must be available to work evenings and weekends.
• Standing, lifting 20–100 pounds, and extended periods of walking.
• Ability to move within the facility and perform duties safely.
• Background check required; past convictions not an automatic bar.
• 0–2 years of prior experience preferred.

Responsibilities

• Supervise store operations to meet production and sales goals.
• Maintain guest service standards and resolve complaints with urgency.
• Ensure cash handling procedures are strictly followed and accurate.
• Assist with inventory control and stock rotation activities.
• Lead staff meetings and cross-training to improve communication.
• Assist in reporting and administrative tasks.

Skills

Guest service

Cash handling

Supervision

Inventory control

Team coordination

Cross-training

Education

High School/Equivalent

Job description

Hamilton Goodwill
Hamilton, MT 59840, USA

Description

At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to:

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
• Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures
• Acknowledge and greet guests who come within 10 feet
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
• May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans
• Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities
• Assists with the management of new purchased products for best possible return
• Ensures retail display standards are met
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

Requirements

• Must be available to work evenings and weekends
• Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Requires tolerance to extreme changes in temperature and humidity.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• High School/Equivalent
• 0-2 years previous experience

Job Level: Entry

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and welcomes all qualified applicants. We are dedicated to ensuring a fair and equitable recruitment process. We are committed to providing an inclusive and welcoming environment for all members of our team and candidates seeking employment with us. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We strive to create a workplace where individuals from all backgrounds and experiences can thrive and contribute their unique perspectives to our mission.

If you require an accommodation during the application process, please let us know, and we will make every effort to provide the necessary support.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.