Retail Assistant Supervisor

Easterseals-Goodwill Northern Rocky Mountain; Billings (MT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) Retirement Plan

Paid Time Off

Tuition Assistance

Flexible Spending Accounts

Store Discount

Employee Wellness Program

PSLF eligible

Job summary

Easterseals-Goodwill Northern Rocky Mountain is seeking an Entry-level Supervisor in Charge to ensure high guest and donor service levels while assisting with supervision of retail and production activities.

The role requires physical work, adherence to company policies, and participation in inventory control, display standards, and reporting. Background checks are required, and the position offers benefits and growth opportunities within ESGW.

Qualifications

• Must be available to work evenings and weekends.
• Requires standing, walking, and lifting up to 100 pounds.
• Background check required; criminal convictions do not automatically bar employment.
• Ability to move within the facility and accommodate needs as necessary.

Responsibilities

• Supervise retail and production activities to meet goals.
• Enforce Easterseals-Goodwill policies and procedures.
• Assist with store visit reports and action plans.
• Manage inventory via rack rolling, stock rotation, and product intake.
• Ensure retail displays meet standards and assist with daily reporting.

Skills

Guest service

Cash handling

Supervision

Inventory control

Communication

Education

High School/Equivalent

Tools

Cash register

Job description

Required

At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross‑training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to:

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
• Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures
• Acknowledge and greet guests who come within 10 feet
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
• May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans
• Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities
• Assists with the management of new purchased products for best possible return
• Ensures retail display standards are met
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

Requirements

• Must be available to work evenings and weekends
• Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Requires tolerance to extreme changes in temperature and humidity.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• High School/Equivalent
• 0-2 years previous experience

Job Level: Entry

Easterseals-Goodwill Offers a Comprehensive & Competitive Benefits Package Including

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.