Retail Assistant Supervisor

Easterseals-Goodwill Northern Rocky Mountain, Inc.; Helena (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

PTO (Paid Time Off)

401(k) Retirement Plan + contributions

Tuition Assistance

Flexible Spending + Health Savings

Employee Wellness Program

30% Discount at Goodwill Stores

Job summary

Easterseals-Goodwill Northern Rocky Mountain, Inc. is seeking an Entry-level Supervisor in Charge to support store operations and guest services at our Helena, MT location.

The role requires supervising daily tasks, ensuring adherence to Goodwill policies, and addressing guest needs with urgency. The position involves evening and weekend work, basic inventory duties, and cash handling while contributing to a positive customer experience and store performance.

Qualifications

• High School diploma or equivalent.
• 0–2 years of previous experience.
• Must be available for evenings and weekends.

Responsibilities

• Assist with supervision of store operations to meet production and sales goals.
• Ensure policies and procedures are followed and Best Practices are applied.
• Handle guest transactions courteously and resolve complaints promptly.
• Assist with inventory control, stock rotation, and product readiness.
• Complete daily/weekly/monthly reporting and cash management tasks.

Skills

Guest service

Cash handling

Supervision

Inventory control

Team coordination

Communication

Education

High School/Equivalent

Tools

POS system

Job description

At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to:

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
• Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures
• Acknowledge and greet guests who come within 10 feet
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
• May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans
• Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities
• Assists with the management of new purchased products for best possible return
• Ensures retail display standards are met
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

Requirements

• Must be available to work evenings and weekends
• Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Requires tolerance to extreme changes in temperature and humidity.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• High School/Equivalent
• 0-2 years previous experience

Job Level: Entry

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.