Retail Assistant Store Manager- Westroads Mall

Lovisa America LLC; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in leading a dynamic retail team. This role emphasizes exceptional customer experiences, effective team development, and achieving business targets. The ideal candidate will thrive in a fast-paced environment, showcasing strong leadership and problem-solving skills while fostering a positive shopping atmosphere. If you have a passion for retail and fashion, and possess the ability to motivate a team, this opportunity is perfect for you to make a significant impact in the retail space.

Qualifications

• 2+ years of retail management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Assist in training and developing team members.
• Manage inventory control and ensure operational procedures are followed.

Skills

Retail Management Experience

Problem-Solving Skills

Interpersonal Skills

Leadership Ability

Customer Service Excellence

Flexibility

Tools

Zendesk

Job description

Assistant Store Manager

Position Description and Key Measures

Department: Retail Operations

Location: Store Location

Reports to: Store Manager (SM)

Number of Direct Reports:

Position Purpose and Expectations:

The Assistant Store Manager supports the Store Manager in leading the retail team to deliver exceptional customer experiences, manage daily operations, and achieve business targets.

Key Responsibilities:

1. Leadership & Team Development

• Assist in training, coaching, and developing team members
• Promote effective communication within the team
• Lead by example in customer service excellence
• Participate in recruiting, hiring, and onboarding processes

Sales & Operations

• Motivate team to drive sales performance
• Implement operational procedures including opening and closing protocols
• Manage inventory control and stockroom organization
• Oversee shipment processing and merchandise flow
• Maintain shrink prevention measures
• Ensure visual merchandising standards are met

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store cleanliness and appearance
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and staff scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• At least 2 years of retail management experience
• Strong problem-solving and decision-making skills
• Excellent interpersonal and communication skills
• Proven leadership ability
• Passion for retail and fashion
• Ability to thrive in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical capability to perform tasks such as standing, lifting, and moving merchandise
• Embodies company values and culture
• Maintains professional appearance and attitude
• Acts as a brand ambassador in-store and in the community
• Stays current with fashion trends and product knowledge

Brand Representative - Key Measures and Accountabilities

Key Performance Indicator	Benchmark
Cash Variance Reporting (Weekly on Fridays)	Investigate any variance above $50.00
Zendesk ticket response	Respond within 48 hours
Sales reconciliations	Complete by Day 3 of the end-of-month (EOM) week
Monthly turnover reporting	Due by the 7th of each month
Balance sheet reconciliations	Due by Day 10 of the EOM week