Retail Assistant Store Manager- Great Mall

Lovisa Pty Ltd; Milpitas (CA); On-site; USD 55,000 - 72,000; Full time

Job summary

Lovisa Pty Ltd is seeking an Assistant Store Manager in Milpitas, California to help lead the retail team and deliver exceptional customer experiences while supporting daily operations. This role focuses on coaching staff, driving sales, and maintaining store standards in a fast-paced fashion environment.

Responsibilities include training, opening/closing procedures, inventory control, and ensuring loss prevention and merchandising guidelines are followed.

Qualifications

• Minimum 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Lead by example in delivering outstanding customer service.
• Drive sales and motivate the team to meet targets.
• Manage opening/closing procedures and POS transactions accurately.
• Oversee stockroom organization, shipments, and inventory control.
• Monitor shrinkage and ensure visual merchandising standards are met.

Skills

Leadership

Customer service

Communication

Team development

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

MS Excel

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge