Retail Assistant Store Manager- Carolina Place Mall

Lovisa America LLC; North Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead a retail team in delivering exceptional customer experiences. This role involves training and developing team members, driving sales performance, and ensuring operational excellence. As a brand ambassador, you will create an engaging shopping environment while maintaining high standards of customer service. If you have a passion for retail and fashion, and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values leadership, communication, and a commitment to excellence.

Qualifications

• 2+ years of retail management experience required.
• Strong problem-solving and decision-making abilities are essential.
• Excellent interpersonal and communication skills are a must.

Responsibilities

• Support Store Manager in training and developing store associates.
• Drive sales performance through effective team leadership.
• Create an engaging shopping environment for customers.

Skills

Retail Management

Problem-Solving

Interpersonal Skills

Leadership

Customer Service

Time Management

Job description

Assistant Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: SM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge

Brand Representative

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting Weekly on Friday’s
Variance investigations Any variance above $50.00
Zendesk ticket response Within 48 hours
Sales reconciliations Day 3 of EOM week
Monthly Turnover reporting By 7th of each month
Balance Sheet reconciliations Day 10 of EOM week