Retail Assistant Store Manager - 4413

FirstCash, Inc.; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Vacation and sick/personal time

Tuition reimbursement

401(k) program enrollment

Earned Wage Access program

Employee discounts

Unlimited commission structure

Job summary

FirstCash, Inc. is seeking an Assistant Store Manager in Raleigh, North Carolina. The Assistant Store Manager will handle daily store operations, focusing on customer satisfaction and team development. Responsibilities include analyzing financial statements, training employees, and ensuring compliance with operating standards.

The ideal candidate has at least six months of management experience, is able to lift 50 pounds, and is flexible to work various hours. The position offers an hourly wage plus commissions based on performance.

Qualifications

• Must be 18 years or older.
• Demonstrated ability to supervise effectively.
• Ability to lift/carry up to 50 pounds.
• Must be computer literate and able to operate POS systems.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor training of pawnbrokers.
• Analyze store financial statements.
• Open and close the store.

Skills

Supervisory Skills

Customer Service

Cash Handling

Organizational Skills

Flexibility

Education

High school diploma or GED

Job description

Perks and Benefits

• Comprehensive medical, dental, vision, life, supplemental and other voluntary options (eligibility required).
• Best working hours: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment, allowing withdrawal of up to 50 percent of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of full‑time service, an additional week after one year, and two weeks on each anniversary thereafter. Adjusted for state‑local requirements; 120 hours after five years.
• Sick/Personal: 8 hours after six months to be used before the first anniversary, 16 hours after each anniversary thereafter. 24 hours after five years. Adjusted for state‑local requirements.
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash pet insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third‑key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promote a positive, productive environment. This position partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. This position sets the tone for a customer‑centric environment.

Alongside the Store Manager, the Assistant Store Manager analyzes store financial statements to ensure financial goals are met, commits to the company’s asset‑protection program, promotes our business, and targets new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

This position offers an hourly wage, with commissions based on productivity and a bonus based on store performance. Actual pay will depend on location, qualifications, and experience.

Responsibilities

(This is a representative list of duties. Other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting) in accordance with federal, state, and local law.
• Must lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Flexibility to work at multiple locations as business needs dictate.
• Ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash‑handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual Applicants Encouraged

Bilingual applicants are encouraged to apply.

Commission Plan Information

Assistant Store Managers have the potential to earn 2‑8 percent commission, based on the gross profit of their personal performance. Applicants receive more details during the interview process.

Additional Information

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign or re‑assign duties and responsibilities at any time. Duties may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below local minimum wage requirements.

Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

FirstCash 401(k) program is available to all employees 21 years of age or older.

Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position being filled.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. FirstCash provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will also provide reasonable accommodations for qualified individuals with disabilities.