Retail Assistant Store Manager - 2795

Cash America International, Inc.; Lafayette (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager where you will lead daily operations and foster a customer-centric environment. This role offers competitive hourly pay, commission opportunities, and a range of benefits including medical, dental, and tuition reimbursement. With a focus on employee development and customer satisfaction, you will play a key role in driving store performance and achieving financial goals. If you are passionate about retail management and customer service, this is an exciting opportunity to grow your career in a supportive and rewarding environment.

Benefits

Comprehensive Medical, Dental, Vision Insurance

Paid Vacation

Sick/Personal Leave

Employee Discounts

Tuition Reimbursement

401k Program

Earned Wage Access

Flexible Working Hours

Qualifications

• Minimum 6 months of management experience required.
• Ability to work flexible retail schedule including weekends.

Responsibilities

• Manage day-to-day store operations and promote a positive environment.
• Engage customers professionally and address issues promptly.
• Recruit and train store employees to meet company standards.

Skills

Customer Service

Management Experience

Cash Handling

Point-of-Sale (POS) Systems

Analytical Skills

Organizational Skills

Multi-tasking

Firearms Certification

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) Systems

Job description

We are currently looking for the right

Retail Assistant Store Manager

to join our Team!

$13.00 to $16.50 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.14 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

1. Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
2. The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
3. Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
4. The ability to earn unlimited commission above your hourly base rate.
5. VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter.
6. SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5).
7. Employee discounts are available to all employees on the first day of active employment.
8. Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
9. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
10. Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
11. Access to the FirstCash Pet Insurance program.

Position Summary:

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance!

Responsibilities of an Assistant Store Manager are:

1. Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
2. Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
3. Recruit top talent by sourcing candidates through company-prescribed channels.
4. Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
5. Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
6. Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
7. Evaluate the store's financial statements and drive profitability through communication and goal setting.
8. Ensure that operating standards meet or exceed FirstCash standards.
9. Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
10. Complete the assigned tasks and training for self-development as requested.
11. Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
12. Remain up-to-date on product knowledge.
13. The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
14. Other related duties as assigned.

Minimum Requirements & Qualifications

1. Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, and local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
2. Must be willing and able to lift/carry up to 50 pounds.
3. Demonstrated ability to effectively supervise others.
4. Ability to work with firearms and to become firearms certified.
5. Minimum Age: 18 years old.
6. High School Diploma, GED, or equivalent experience.
7. Should be able to work in multiple locations, as business needs dictate.
8. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
9. Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
10. Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
11. Ability to multi-task in a fast-paced environment.
12. Detail-oriented with strong organizational skills.
13. Analytical skills.
14. Cash handling experience is required.
15. Ability to work independently with minimal supervision.
16. Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the commission incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age (or older).

***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

FirstCash Holdings, Inc. is an Equal Opportunity Employer
It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.