Retail Assistant Store Manager - 2314

FirstCash, Inc.; San Antonio (TX); On-site; USD 18,528 - 21,972; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision benefits

Flexible scheduling

Earned Wage Access

Vacation and Sick Leave

Tuition reimbursement

401(k) program

Employee discounts

Job summary

FirstCash, Inc. is seeking a Retail Assistant Store Manager in San Antonio, Texas. The role includes managing store operations, training staff, and fostering a customer-centric environment. With a pay structure of $13.45 to $15.95 per hour and potential commission earnings, this position offers a chance for growth in a dynamic retail setting.

Candidates must have supervisory experience and be able to work flexible hours, including weekends. Comprehensive benefits and perks are available, including medical, dental, and earned wage access.

Qualifications

• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Minimum age: 18 years old.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.

Responsibilities

• Engage customers in a friendly manner and address issues.
• Train pawnbrokers to meet company standards.
• Recruit top talent for the store.
• Oversee cash handling and ensure procedures are followed.
• Maintain inventory control and ensure asset protection.
• Ensure operating standards meet or exceed company standards.

Skills

Supervisory skills

Excellent work ethic

Organizational skills

Analytical skills

Cash handling

Bilingual abilities

Education

High school diploma or GED

Tools

Point-of-sale (POS) systems

Job description

We are currently looking for the right Retail Assistant Store Manager to join our Team!

In this role, you will have an hourly wage ranging from $13.45 to $15.95 per hour, with an easily achievable commission structure that pays you for every transaction processed. Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.39 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access® program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week of vacation after one year, and two weeks after each anniversary thereafter (subject to state/local requirements). A further week is granted after five years.
• Sick/Personal: Eligible employees are granted 8 hours after six months, then 16 hours each anniversary thereafter (up to year five), and 24 hours after five years, adjusted to state/local requirements.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition reimbursement with FirstCash Education (up to $2,000 per year) is available to full‑time employees who meet program requirements.
• Access to over 10,000 discounts from more than 1,000 companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third‑key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store, promoting a positive and productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly, professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees so they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. More details will be provided during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign or reassign duties and responsibilities at any time. Duties and responsibilities may be subject to change due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

** FirstCash 401(k) program is available to all employees 21 years of age or older.

*** Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.