Retail Assistant Store Manager - 2582

FirstCash, Inc.; Lubbock (TX); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life Insurance

Employees discounts

Tuition Reimbursement

Earned Wage Access

401k Program

Job summary

FirstCash, Inc. is seeking a Retail Assistant Store Manager in Lubbock, Texas. This position offers an hourly pay range of $14.00 to $17.00, with opportunities to earn commissions based on performance. The Assistant Store Manager will oversee daily operations, lead store staff, and ensure customer satisfaction while meeting financial goals.

Essential qualifications include managerial experience, the ability to work flexible hours, and a high school diploma or equivalent. A background in cash handling and strong analytical skills are also required. The position offers various perks including vacation time and a comprehensive benefits package.

Qualifications

• Must be able to lift/carry up to 50 pounds.
• Willing to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in training of employees.
• Evaluate the store's financial statements.

Skills

Managerial supervision

Customer service

Cash handling

Analytical skills

Organizational skills

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Retail Assistant Store Manager

$14.00 to $17.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $14.11 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week of vacation after one year of service and two weeks on each anniversary thereafter (12‑month cycles). After five years, employees receive 120 hours (15 weeks) of vacation.
• SICK/PERSONAL: Employees are granted 8 hours after six months of employment, then 16 hours each anniversary thereafter (years 2‑5). After five years, employees receive 24 hours.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement through FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This position partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals and manage Customer Relations and Customer Satisfaction. The role sets the tone for a customer‑centric environment. The Assistant Store Manager also analyzes store financial statements to ensure financial goals are met, commits to the company’s asset protection program, promotes the business, and targets new customer acquisitions. Work involves a variety of merchandise including tools, electronics, firearms (in FFL locations) and more.

This position offers an hourly wage; Assistant Store Managers also earn commission based on productivity and a bonus based on store performance. Pay is based on location, qualifications and experience.

Responsibilities of an Assistant Store Manager

• Facilitate a customer‑centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling and lifting).
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Assistants will work 40+ hours a week; hours are based on business needs and not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Applicants receive more detail during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities at any time. Duties and responsibilities may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

* Earned Wage Access is a service provided by NetSpend; signup is required and restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age or older.

*** Maximum base pay rate is derived from the applicant’s previous experience and skill set applicable to the specific position.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.