Retail Assistant Store Manager - 2082

FirstCash; Cincinnati (OH); On-site; Full time

Job summary

A leading company in pawn retail is seeking a Retail Assistant Store Manager in Cincinnati. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction. The ideal candidate will have management experience and strong analytical skills. Competitive hourly pay plus commission opportunities are offered, alongside comprehensive benefits including vacation, sick leave, and tuition reimbursement.

Benefits

Comprehensive Medical, Dental, Vision, Life Insurance

Paid Vacation

Sick Leave

Employee Discounts

Tuition Reimbursement

401k Plan

Pet Insurance

Qualifications

• Minimum 6 months of management or third-key experience.
• Ability to work with firearms and obtain certification.

Responsibilities

• Responsible for daily store operations and team development.
• Engage customers and address issues promptly.
• Analyze financial data and drive profitability.

Skills

Supervision

Customer Service

Analytical Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

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$13.00 to $17.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of their wages earned, up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: One week of paid vacation after six months of full-time employment; additional weeks after one year and on each anniversary, with adjustments per local laws. After five years, 120 hours.
• SICK/PERSONAL: 8 hours after 6 months, 16 hours annually (years 2-5), and 24 hours after five years, adjusted per local laws.
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000 per semester for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the 401k plan after six months.
• Access to Pet Insurance programs.

Position Summary

We seek an Assistant Store Manager with at least six months of management or third-key experience. Responsible for daily store operations, team development, recruiting, financial management, and customer satisfaction, fostering a customer-centric environment.

Responsibilities include analyzing financial statements, asset protection, promoting the business, and managing a diverse merchandise range including jewelry, tools, electronics, firearms (*in FFL locations), etc.

This role offers hourly pay plus commissions and performance bonuses. Actual pay varies based on location, experience, and qualifications.

Responsibilities of an Assistant Store Manager

• Engage customers professionally and address issues promptly.
• Train and develop pawnbrokers to meet standards.
• Recruit top talent through prescribed channels.
• Open and close the store, manage cash and merchandise, follow procedures for asset protection.
• Manage inventory, loans, merchandising, reporting, and store presentation.
• Analyze financial data and drive profitability.
• Ensure standards are met or exceeded.
• Monitor loan and purchase processes for integrity.
• Participate in self-development and training.
• Communicate store goals and standards clearly to staff.
• Act as manager on duty in the absence of the Store Manager.
• Perform other duties as needed.

Minimum Requirements & Qualifications

• Ability to perform physical tasks including standing, walking, lifting up to 50 pounds.
• Effective supervision skills.
• Ability to work with firearms and obtain certification.
• Minimum age 18, high school diploma or equivalent.
• Flexible schedule, including weekends and holidays.
• Work 40+ hours weekly, with computer literacy and multitasking skills.
• Experience in cash handling, detail-oriented, organized, analytical, independent work ethic.

Bilingual applicants encouraged!

Commission Plan

Potential to earn 2-8% commission based on gross profit, details provided during interview.

Additional notes on employment policies, wage access, 401k, and legal disclosures are included.