Retail Assistant Store Manager

PUMA North America, Inc.; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

PUMA North America, Inc. is seeking an experienced retail leader to drive store performance and customer experience in our United States locations.

The role supports the Store Manager by coordinating staffing, training, and daily operations to maximize sales and profitability. The ideal candidate will demonstrate a track record of meeting sales goals, strong communication, and the ability to manage a team in a fast-paced sportswear environment.

Qualifications

• 2–4 years’ management experience in a customer service-focused retail environment (apparel/footwear preferred).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Strong team player with excellent communication skills.
• Ability to present information to large groups.
• Ability to learn quickly and adapt.
• Computer skills: MS Office and retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store per PUMA Brand Values and service standards.
• Assist in achieving or exceeding sales, KPIs, and profitability through planning, expenses, and service.
• Support Store Manager with recruitment, training, development, and succession of high-performing employees.
• Help manage payroll control and service-driven scheduling for profitability and service levels.
• Act as Store Manager when the Store Manager is away.
• Ensure training program completion and effectiveness.
• Maintain loss prevention and safety awareness programs.
• Work non-traditional hours: weekends, evenings, holidays; travel may be required.

Skills

Retail management

Sales goals

Leadership

Team player

Communication skills

Public speaking

MS Office and retail software

Lifting 30 pounds

Tools

MS Office

Retail software

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards, Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service, Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven employees. Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews, Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers, Will act as Store Manager when the Store Manager is away from the store for any reason, Ensure completion and effectiveness of training programs, Manage and monitor Loss Prevention education and awareness programs, Required to comply with all Policies & Procedures, operational core competencies and key accountabilities, Responsible for maintaining a safe, healthy and compliant working and shopping environment, Attend off-site training and position related meetings as required; travel may be required, Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• demonstrated ability to reason through complex issues
• Strong team player
• Excellent communication skills
• ability to present information to large groups
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required.
• Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift/carry, push/pull up to 30 pounds regularly

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer.

It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

At PUMA, we are in constant pursuit of faster.

That extends beyond our support of the fastest athletes in the world.

Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries.

The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.