Retail Assistant Store Manager

Tailored Brands, Inc.; Somerville (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in retail apparel seeks a dynamic Assistant Store Manager to support the Store Manager in driving sales and operational excellence. This role involves coaching a dedicated team, enhancing customer experiences, and fostering an inclusive environment. With a focus on leadership and performance, you will play a key role in achieving business goals and developing staff. Join a company that values creativity and results, and be part of a team that celebrates diversity while delivering top-notch service to customers.

Qualifications

• Minimum of 2 years retail or sales experience.
• Strong judgment and business acumen required.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.

Skills

Retail Experience

Leadership Skills

Customer Service

Communication Skills

Organizational Skills

Sales Acumen

Tools

Microsoft Office

POS Systems

Job description

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About the Company

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

Role Overview

As an Assistant Store Manager, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Partner with Store Manager to lead store staff in achieving sales, service, and operational goals.
• Support in setting performance expectations and training staff in sales, customer service, and operations.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively.
• Assist in recruiting and fostering an inclusive environment.

Performance & Operational Excellence

• Support the achievement of store business plans and sales targets.
• Assist in developing and executing plans to maximize sales and performance.
• Use data and reports to inform decisions and identify opportunities.
• Participate in outreach and communicate leads appropriately.
• Help ensure proper staffing, training, and operational procedures are followed.

Workplace & Customer Experience

• Contribute to an engaging and inclusive environment.
• Support training and development initiatives.
• Lead by example and motivate the team.
• Assist in recruitment efforts.
• Ensure store presentation aligns with brand standards and marketing initiatives.
• Train staff on customer service expectations and leverage feedback to improve.

Qualifications

• Minimum of 2 years retail or sales experience.
• Strong judgment, creativity, and business acumen.
• Self-motivated with results-oriented mindset.
• Excellent organizational and leadership skills.
• Effective communication and active listening skills.
• Proven ability to train and develop teams.
• Proficient in technology, Microsoft Office, and POS systems.

Physical Requirements

Ability to stand, walk, bend, squat, lift up to 50 lbs., and perform related physical tasks. Reasonable accommodations available for individuals with disabilities.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Retail Apparel and Fashion

We celebrate diversity and are an equal opportunity employer.