Retail Assistant Store Manager

Office Depot; Phoenix (AZ); On-site; Full time

Job summary

A leading company is seeking a Retail Assistant Store Manager to enhance sales and service growth. The role involves driving customer satisfaction, operational efficiency, and team development while ensuring a positive store culture. Candidates should have strong leadership and communication skills, with a focus on customer service and sales excellence.

Benefits

401(k)

Opportunities for growth

Incentive program participation

Qualifications

• 1-3 years of experience in retail or supervisory roles.
• Basic computer skills and technology use.

Responsibilities

• Drive customer experiences and satisfaction.
• Provide guidance and training to store associates.
• Maintain safety and security as a Key Carrier.

Skills

Leadership

Communication

Customer Service

Sales

Coaching

Education

High School diploma or equivalent

Bachelor’s preferred

Business, Marketing, Retail

Job description

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Overview

The Retail Assistant Store Manager at Office Depot, Inc. plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Managers must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays. Additionally, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities, including opening and closing the store.

Primary Responsibilities

1. Sales and Service Excellence:
   1. Partner with the management team to drive memorable customer experiences and client satisfaction.
   2. Ensure the execution of Office Depot, Inc. selling techniques and sales training across the store.
   3. Foster a sales-focused environment through assisting with the training and development of associates.
   4. Act as a role model for delivering exceptional customer service and product expertise.
2. Operational Efficiency:
   1. Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
   2. Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
   3. Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
   4. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
3. Leadership and Team Development:
   1. Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
   2. Facilitate training sessions on the business model and the holistic service offering for clients/customers.
   3. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
   4. Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certifications, and competencies.
   5. Other responsibilities as deemed necessary.
4. External Key Carrier Responsibilities:
   1. Maintain the safety and security of the building and associates during the absence of other managers.
   2. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
   3. Ensure compliance with loss prevention policies.
   4. Fulfill responsibilities associated with External Key Carrier designation.

Education And Experience

• High School diploma or equivalent, Bachelor’s preferred.
• Business, Marketing, Retail, or related fields.
• Minimum 1-3 years of experience in related fields.
• Retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and ability to use technology for information access.
• Experience with Logistics and Freight.
• Advanced selling skills.
• Effective leadership and coaching abilities.
• Strong communication skills.
• Ability to plan, prioritize, and execute instructions efficiently.
• Demonstrated leadership, adaptability, and results-driven mindset.
• Client-focused, positive, engaging, and passionate about the brand and products.

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including supply chain, sales professionals, online, and retail stores. It operates Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, empowering businesses, professionals, and consumers.

Disclaimer

The above statements describe the general nature of the work and are not a complete list of responsibilities, duties, and skills. Other duties may be assigned.

Pay, Benefits & Work Schedule

The salary range is $17.95/hour to $27.38/hour, with compliance to local minimum wages. Benefits include a 401(k) and opportunities for growth. To apply, click the Apply Now button.

Participation in an incentive program is available, paid per the plan’s terms.

How to Apply

Click the Apply Now button and follow the instructions. Submit your application once completed.

Application Deadline

The posting remains open for at least 3 days or until filled.

Equal Employment Opportunity

The company provides equal opportunities regardless of race, color, religion, sex, national origin, citizenship, marital status, age, disability, veteran status, sexual orientation, or other protected characteristics. Qualified applicants with arrest and conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.