Retail Assistant Store Manager

sunnyside; Manheim Township (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Cresco Labs’ Sunnyside dispensary seeks an Assistant Store Manager to oversee day-to-day operations and staff in a highly regulated retail environment. You will lead hiring, training, coaching, and scheduling while ensuring exceptional customer service and compliance with state laws.

Join a team focused on quality, integrity, and professional growth within a fast-paced cannabis retail setting. Strong leadership and communication skills are essential to drive results and customer satisfaction.

Qualifications

• Experience leading and managing a team of hourly employees.
• Ability to recruit, onboard, train, and coach staff.
• Experience identifying sales trends and communicating insights in writing & reporting.
• Strong conflict resolution and problem-solving skills.
• Experience in a dynamic, regulated retail cannabis environment.

Responsibilities

• Assist in managing day-to-day dispensary operations.
• Oversee staff performance, including coaching and development.
• Develop and communicate weekly labor schedules to ensure proper coverage.
• Support talent selection, onboarding, and staff training.
• Enforce adherence to standard operating procedures and regulatory requirements.
• Maintain a clean, safe, and compliant retail environment.

Skills

People management

Staffing

Recruiting

Coaching

Labor scheduling

Regulatory knowledge

Communication

Team leadership

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside* Assistant Store Manager is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This position will provide support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company's core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth.

As an Assistant Store Manager, you will have:

• Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing &reporting.
• Skills in conflict resolution, self-discipline, critical thinking and problem solving.
• Skills in interviewing, talent selection and talent management of hourly team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and

WHO YOU ARE

You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team's success!

You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.

You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team!

You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.

CORE JOB DUTIES

• People Management:
• Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning.
• Assist Human Resources and leadership in managing employee relations issues.
• Participate in staffing and recruiting efforts.
• Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws.
• Respond to all employee's questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions.
• Communicate any regulatory changes and their implications to staff.
• Ensure a clean and safe environment for employees and customers.
• Facilitate training and onboarding of team members, including coaching on selling and cross-selling techniques.
• Sales & Opera