Retail Assistant Store Manager

SUNNYSIDE; Lancaster (Lancaster County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Stock options

Employee discount program

Job summary

Sunnyside is seeking an Assistant Store Manager to lead daily dispensary operations, supervise staff, and ensure regulatory compliance. You will oversee inventory, customer experience, and team performance while driving sales and maintaining high standards of integrity.

Ideal candidates have 2–3 years in retail management with teams, strong training and customer service skills, and proficiency in MS Office and Excel.

Qualifications

• 2-3 years’ experience in retail management with teams of 5+ employees; Cannabis experience preferred.
• Excellent training experience.
• Excellent customer service and conflict management skills.
• Able to learn, apply and teach product information in a consultative manner.
• Proficient in MS Office; highly proficient in MS Excel with data entry and data management.
• Strong business acumen and communication skills.
• After-hours work required; non-exempt with overtime.
• Must lift up to 50 pounds (100 pounds with assistance).

Responsibilities

• Develop, coach, and inspire employees with regular feedback and career development planning.
• Assist HR in staffing and employee relations.
• Create effective weekly labor schedules.
• Communicate regulatory changes to staff.
• Ensure a clean and safe environment for employees and customers.
• Facilitate training and onboarding of team members.
• Perform opening/closing procedures and inventory reconciliation.
• Manage daily operations and handle escalations.
• Deliver accurate recaps and reports to management.
• Resolve cash, POS or product discrepancies.
• Maintain records of dispensary activities including sales and deliveries.
• Support outreach and community partnerships to build brand image.
• Ensure compliance with company policies and laws.
• Assist Compliance in state inspections or audits.

Skills

Retail management

Team leadership

Customer service

Conflict management

Training

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

MS Excel

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside* Assistant Store Manager is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This position will provide support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As an Assistant Store Manager, you will have:

• Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, self‑discipline, critical thinking and problem solving.
• Skills in interviewing, talent selection and talent management of hourly team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high‑performance team!
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

People Management:

• Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning.
• Assist Human Resources and leadership in managing employee relations issues.
• Participate in staffing and recruiting efforts.
• Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws.
• Respond to all employee’s questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions.
• Communicate any regulatory changes and their implications to staff.
• Ensure a clean and safe environment for employees and customers.
• Facilitate training and onboarding of team members, including coaching on selling and cross‑selling techniques.

Sales & Operational Excellence:

• Perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and reporting, and delivery operations where applicable) on busiest shifts.
• Manage and delegate daily operations while navigating operational challenges and escalations.
• Create and deliver accurate recaps and reports to management.
• Resolve any escalated cash, POS or product discrepancies.
• Maintain accurate records of all dispensary activities including daily cash reconciliations, customers records, sales, deliveries and returns.
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
• Ensure compliance to all company policies, procedures, state and local laws.
• Assist management and Compliance teams in any state inspections or audits.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 2-3 years’ experience in retail management or comparable experience with teams of 5+ employees; Cannabis experience preferred.
• Excellent and demonstrated training experience
• Excellent customer service and conflict management skills
• Demonstrated ability to learn, apply and teach technical, product-related information in a professional consultative manner
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management
• Strong business acumen including excellent communication, interpersonal, and persuasive skills
• A high level of integrity, personal motivation, and sense of urgency
• After-hours work required. This is a non-exempt role and is eligible for overtime compensation.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$26 - $26 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.