Retail Assistant Store Manager

Le Creuset; Manchester (NH); On-site; USD 46,000 - 65,000; Full time

Job summary

Le Creuset is seeking an Assistant Store Manager for our Manchester, VT location to partner with the Store Manager in driving sales, developing the team, and delivering premium customer experiences. You will coach, lead by example on the sales floor, manage operations, and uphold service and visual standards.

The role requires leadership experience in retail, strong communication skills, and a hands-on, collaborative style.

Qualifications

• Previous retail sales and leadership experience, preferably in a specialty retail or customer-focused environment.
• Experience coaching employees, supporting performance, and contributing to sales and KPI goals.
• Strong communication, organization, decision-making, and problem-solving skills.
• Collaborative, hands-on leadership style and a desire to develop professionally.
• Proficiency with point-of-sale systems, Microsoft Office, and handheld or laptop devices.
• Flexibility to work a varied schedule including days, evenings, weekends and holidays.
• Ability to remain active on the sales floor for extended periods and lift up to 25 pounds.

Responsibilities

• Drive sales and KPI achievement by partnering with the Store Manager.
• Develop and coach the store team to deliver exceptional customer experiences.
• Lead daily operations in the Store Manager’s absence, ensuring service, visuals, and standards are upheld.
• Schedule, cash management, inventory accuracy, and loss prevention support.
• Foster a positive, collaborative team culture and communicate store performance to leadership.

Skills

Retail leadership

Coaching

Customer service

Communication

Tools

Point-of-sale systems

Microsoft Office

Handheld devices

Job description

Assistant Store Manager - MANCHESTER, VT

Where passion meets premium – join our retail team!

As our Assistant Store Manager, you will partner with the Store Manager to drive sales, develop the store team, deliver exceptional customer experiences, and support daily operations. You will lead by example on the sales floor, coach employees to achieve individual and store goals, and help maintain a positive and accountable team culture. In the Store Manager’s absence, you will provide leadership and oversee store operations while ensuring Le Creuset’s service, visual, and operational standards are consistently upheld.

Drive Business Results: Partner with the Store Manager to execute strategies that achieve sales, KPI, productivity, and profitability goals while leading by example on the sales floor.

Lead and Develop the Team: Support recruiting, onboarding, training, coaching, and recognition efforts to build an engaged, knowledgeable, and accountable team.

Deliver an Exceptional Customer Experience: Model personalized service and expert product guidance while coaching the team to consistently deliver a joyful, premium Le Creuset brand experience.

Support Store Operations: Assist with scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures.

Provide Store Leadership: Oversee daily priorities and store operations when the Store Manager is unavailable, address customer and employee concerns, and escalation issues when appropriate.

Build Strong Partnerships: Communicate business needs and store performance to the Store Manager while collaborating with Retail, Human Resources, and other support teams.

The Perfect Blend:
What We’re Looking For

Previous retail sales and leadership experience, preferably in a specialty retail or customer-focused environment

Experience coaching employees, supporting performance, and contributing to the achievement of sales and KPI goals

Strong communication, organization, decision-making, and problem-solving skills

A collaborative, hands-on leadership style and a desire to continue developing professionally

Proficiency with point-of-sale systems, Microsoft Office, and handheld or laptop devices

Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays

Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation

A genuine passion for delivering exceptional customer experiences and representing the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.